Medical Assistant Customer Service

Victoria Allen

Virginia

708-***-**** adt2df@r.postjobfree.com

PROFESSIONAL SUMMARY

Skilled and experienced Managerial Leader versed in all aspects of supervisor duties from procedures, opening and closing, and employee morale. Possesses exceptional skills with employee development through training and upholding an innovative team environment.

E ectively motivates employees to strive for excellence in a comfortable and high-performing setting. Has an Associate’s Degree in Occupational Science with a concentration in Medical Assisting. Managerial Leader's education and experience both exceed that which is required.

EMPLOYMENT HISTORY

June2022- present

Virginia Beach,VA

Elevance Health

Medicare advantage customer service rep

Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

Analyzes problems and provides information/solutions.

Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

Thoroughly documents inquiry outcomes for accurate tracking and analysis.

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Researches and analyzes data to address operational challenges and customer service issues.

Provides external and internal customers with requested information.

Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting.

Outbound calls are conducted in the ZipDrug business area.

Apr. 2022 – Jun2022

Virginia Beach, Virginia

Nov. 2021 – Jun. 2022 Norfolk, Virginia

Medical Assistant, Visiting Physicians Associates

Prepare for daily visits by maintaining supplies and preparing route to scheduled visits

Prepare patients for examination and treatment by corresponding Physician or APP

Drive company vehicle and Physician/APP to each patient visit Document, label, store and properly package patient specimens and information in compliance with CLIA standards for accurate processing and testing

Perform all clinical duties while observing OSHA and HIPAA requirements

Assist with minor procedures as necessary Manage company vehicle through routine cleaning,

maintenance, gas receipts and mileage

Patient Access Representative, Sentara Healthcare

Registration process of new and current patients at the site. Completes check-in and check-out functions to include collection of co-pays, scheduling of appointments, and requests for medical records.

Answers telephone calls and greets all patients and visitors with a smile.

Communicate with insurance carriers and discharge planners in a professional manner.

Primary duties include positively identifying the patient, collecting demographic and insurance information, and Aug. 2020 – Nov. 2021 Norfolk, Virginia admitting the patients.

Nursing Care Partner/Patient Care Technician, Sentara Healthcare

May. 2018 – Aug. 2020 Norfolk, Virginia Taking vitals to blood draws and daily care. Supporting the admission/discharge process, changing, bathing ambulating patients, drawing blood, foley catheter care, meeting patient needs

While working under the direct supervision of a nurse.

Patient Care Technician, Davita Inc

Assist doctor, nurses and support sta with pre-operative and postoperative procedures, exceptional customer service, profit goals and safety hazards

Company Key Holder: open and close the facility while ensuring that all company security and safety measures are upheld Maintain accurate records of patient care, condition, progress and concerns

Schedule and accompany clients with medical appointments Obtain sensitive information regarding client’s medical history, vital signs, complaints and allergies

Participate in company inventory and guidelines pertaining to purchases, orders, sales and general tasks that a ect productivity

EDUCATION

Jun. 2017

Associate of Science: Occupational Science in Medical assistant

Centura College - Norfolk, Virginia

Jun. 2010

High School Diploma: General Studies

Timken Senior High School - Canton, Ohio

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