Entry Data Customer Service
Resume:
Herman Parker
Highlands Ranch, Colorado, United States
*********@*****.***
SUMMARY
20+ years Customer service/Account Management.
Solid understanding of current customer support strategies, trends, and tools. I am able to learn and teach integrated web and billing systems along with best customer practices from concept to execution. As well as policy implementation. Excellent interpersonal skills with ability to build strong relationships with partners, co-workers, and contractors alike internally and externally.
WORK EXPERIENCE
April 2016-December 2021
CAE 3.5
Comcast Business
Englewood, Colorado, United States
At Comcast Business I took on many roles including, customer service, technical support, training, and subject matter expert.
• Agility Trained
• Launched Chronic call escalation team
• Subject Matter Expert Trained
• 11x Best of the West Winner
• 4x Annual Award Winner
• Inner Dept. Hospitality Crossed trained Agent
December 2014-December 2015
ISR/MLS-Dispatcher
Primesource Staffing / AAA Colorado
Denver, Colorado, United States
At Primesource Staffing I was working 2 jobs concurrently. I worked at Swingle Lawn Tree and Landscape Care, and also at AAA Colorado through Primesource. At AAA Colorado I started out doing Roadside Assistance for them by taking calls from members in need of roadside assistance anywhere in the Colorado and Wyoming area. Two months in I was promoted to MLS Dispatch where I would remain in constant contact with our contractors to get help out to our AAA members in a timely fashion.
November 2014-December 2015
Web Project Manager
Primesource Staffing / Swingle Lawn Tree and Landscape Care
Denver, Colorado, United States
At Primesource Staffing I was working 2 jobs concurrently. I worked at Swingle Lawn Tree and Landscape Care, and also at AAA Colorado through Primesource. While employed with Swingle Lawn Tree and Landscape Care I started with the Inside Sales Dept. I called existing customers of Swingle to inquire about them continuing services with us for the current season. Also informing customers of new and existing promotions for lawn care services. I then created and launched Swingle's first web department to help the company generate web leads for online sales. Once launched I managed the web department and software for the company.
• Launched Web Based Department
September 2013-January 2015
Customer Service Specialist
Netflix, Inc.
Aurora, Colorado, United States
Responsibilities at Netflix were Providing exceptional customer service and problem solving to Netflix customers by responding to all inbound calls. Assisted customers with new and existing accounts, website navigation,sales and account billing. Communicated information to a variety of non-technical and technical customers in a fast paced, high volume environment. Provided technical assistance with devices such as PC, Mac, Microsoft Xbox 360, Sony Playstation 3, Nintendo Wii, etc. I also did ran several training sessions for new hires. I was the team lead for my team of 20 agents for the remainder of employment at Netflix.
September 2009-December 2012
Admissions Coordinator ASU
Education Sales Management
Highlands Ranch, Colorado, United States
During my time at ESM I worked as an Admissions Coordinator for Arizona State University. I Provided students with information on topics such as college degree programs and admission requirements, financial aid opportunities, trade and technical schools, and apprenticeship programs. Conducted follow-up interviews with counselees and students to determine if their needs have been met. Planned and conducted orientation programs and group conferences to promote the adjustment of individuals to new life experiences such as starting college. Reviewed transcripts to ensure that students meet graduation or college entrance requirement. I also wrote letters of recommendations for perspective students. Referred students to degree programs based on interests, aptitudes, or educational assessments. EDUCATION
2000-2003
Computer Network Management
Westwood College
Denver, Colorado, United States
I attended Westwood College of Technology when I moved to Colorado. I completed my Associates degree in Computer Network Management.
SKILLS
Customer Retention Account Management Customer Experience Improvement Data Analysis Sales Support Data Entry Data Management Training/Teaching Training Program Training Program Development Typing Social Media Marketing Operational Support Operational Improvement 10- key (Tenkey) Numeric Keypad Spreadsheets Database Analysis WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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