Tina Michelle Jimmerson

**** ******* *****

Byram, MS 39272

601-***-****

adt2ar@r.postjobfree.com

Summary:

Customer Service Specialist with over 13 years of experience. My customer service skill consist of being detailed oriented, improving customer experience, positive attitude, time management, interpersonal skills, complaints resolution and communication.

Education/ Training:

Belhaven University December 2017

Masters of Science in Business Leadership

Tougaloo College May 2000

Bachelor of Arts

English with emphasis

In Journalism

Work Experience:

Southern Farm Bureau Life Insurance Company Jackson, MS

Sept. 2008- present

Customer Service Representative/ Call Center

-Receive and resolve client bank draft transactions associated with ACH debits

-Process client refunds and update client information

Delphi Packard Electric Clinton, MS

March 1997-October 2006

C.A.R.E Inspector/ Machine Operator/ Service Technician

-Inspect auto parts for General Motors/ Cadillac and Corvette parts.

-Production of wiring for Cadillac and Corvette production.

Clarion-Ledger Jackson, MS

June 1999- June 2000

Telemarketing-Data Entry

-Solicited sales for The Clarion-Ledger newspaper.

-Input customer information in delivery database.

Accomplishments/ Special Recognitions:

All-Star Award for outstanding performance- Southern Farm Bureau

L.O.M.A Associate Customer Service Certificate

ACS

Producer of the Year 2017-2019

References:

References are available upon request