Carldine S. Trent

*** ******* ****** ********* ***

Pittsburgh, PA 15219

412-***-****

adt29x@r.postjobfree.com

Professional Summary

Professionally trained individual with experience delivering high standards of culturally competent care for wide variety of people with diverse needs. Adept at multi-tasking and completing assignments in statutory prescribed deadlines. Highly effective at handling confidential information. Committed to delivering quality work with little supervision. Certified in Claims processing and Nursing assistant. Proficient with EPIC software, Internet, Microsoft word, Outlook and Excel.

EDUCATION

Bidwell Training Center

Medical Claims Processing Diploma

10/15-06/16

Pittsburgh, PA

CCAC-Allegheny Campus

Nursing Assistant Certificate

01/09-04/09

Pittsburgh, PA

South Vocational High School

Diploma

09/99-06/04

Pittsburgh, PA

SUMMARY OF SKILLS

Medical Terminology

UB-04

Medcin

EPIC

Microsoft Word, Excel, Outlook

CMS-1500

Data Entry

Communication Skills

ICD 9/10

POWRR Certified

WORK EXPERIENCE

Canon Business Process Services Inc. 10/21-

Mail Processor

Prepare special outgoing inter-office mail sent to clients as scheduled.

Package and process outgoing overnight items, for Federal Express, UPS to meet client deadlines.

Log and deliver incoming overnight packages in a timely manner.

Prepare monthly production and volume reports to measure productivity.

Verify and log orders upon delivery.

Organize and distribute supplies to client employees as requested.

Pittsburgh, PA

Everett & Hurite Eyecare Specialist 12/20-06/21

Front Desk Receptionist

Operate Multi-line phone systems.

Process and balance daily collections at end of day.

Review, verify and enter patient demographics.

Conduct administrative duties such faxing, filing scanning etc.

Obtain vision authorizations.

Collect and record patient payments and co-pays.

Scan and upload patient documents into practice management and EMR system.

Verify insurance eligibility.

UPMC Health System 01/17-11/20

Contact Center Specialist II

Pittsburgh, PA

Maintain performance adherence for call handle time and AUX usage.

Research, resolve, and respond to patient inquiries.

Review, verify, and enter the patient's demographic and insurance information while answering multi-line telephone systems.

Ensure effective communication to patients regarding scheduling.

Schedule patient appointments in a timely manner.

UPMC Employee Health Services 09/16-12/16

Medical Office Professional

Pittsburgh, PA

Support operation for employee vaccination.

Create and update employee health files.

Registered employees for mandated annual vaccinations.

Adhered to HIPPA Policy.

Manage email service account.

Greets persons entering facility.

Pharmacy Tech Trainee 06/14-08/14

CVS Pharmacy

Pittsburgh, PA

Processed and completed prescription orders for customers on a daily basis.

Communicated with insurance providers to verify health coverage for customers.

Interacted with lead pharmacists to organize medications for review.

Organize and stock medications as needed.

Greet customers upon arrival.

Direct persons to appropriate departments as requested.

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