Assistant Store Customer Service
Resume:
GABRIELA
PEREZ
*************@*****.***
OBJECTIVE
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking available position. Offering excellent communication and good judgment.
EDUCATION
High School Diploma
East Bakersfield High School
Year Graduated 2016 completed High school with a GPA of 3.0
Assistant Store Manager
WSS Shoe Store Bakersfield Ca
Currently working for the company, been in the company Since June 2017, have worked and managed all three locations located here in Bakersfield.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Investigated market to identify seasonal trends and forecast consumer needs.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
PERFORMED STATISTICAL ANALYSES TO GATHER DATA FOR OPERATIONAL AND FORECAST TEAM NEEDS
Skills
Goals and performance.
POS systems operations.
Relationship building and management.
Staff supervision.
Operations.
New-Hire Training.
Customer experience.
Employee scheduling.
Money Handling.
Opening and closing registers.
Bank Runs.
Important Decision Making.
Languages
Spanish and English.
Interests
Growing with company and completing all expectations.
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