Data Entry Customer Support

JC

JOHANNA CASILLAS

***************@*****.*** 347-***-**** BRONX, NY 10451

Work objective: Looking to advance my position within the agency that allows me the opportunity to utilize my experience. I have applied my maintenance experience in both grounds and practices. Dedicated Catering Server offering over 5 years in field. Skilled at setting up and breaking down catering functions, maintaining supplies and holding to first-rate standards of presentation and service. Skillfully build rapport with diners and solve issues independently to maximize diner

Dedicated Catering Server offering over 5 years in field. Skilled at setting up and breaking down catering functions, maintaining supplies and holding to first-rate standards of presentation and service. Skillfully build rapport with diners and solve issues independently to maximize diner satisfaction. Skills & Achievements

Customer support, telemarketing, call center, cashier experience & maintenance .

Excellent interpersonal. Organization & communication skills.

Clerical/ Administrative experience( typing skills 35-40 wpm)

Knowledge of computer software: Microsoft office &

Word office.

CPR/ Floor Care Training Course

F 02 Fire guard

Food allergy understanding

Menu knowledge

Safe food handling

Sanitation skills

Table Bussing

High-volume dining

Liquor, wine and food service

Buffet setup and takedown

Bartender Certificate Alcohol Training Awareness

Program

Learn 2 serve food handing certificate

Tips Concession certificate

Qwick New York, NY

Event Server

03/2018 - Current

Set up and tore down all catering services in banquet halls and at customer locations.

Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Worked multi-course dinners with pre-plated foods. Wrapped silverware efficiently and organized napkins for up to 500 guests. Prepared individual condiments and dispensers for transportation to catering locations.

Reported food inventory and supplies to management to reorder and maintain adequate stock.

Bartender, Bar Back, Busser & Food Runner

Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.

VIP COMMUNITY SERVICE,

MAINTEANCE

Daily facility inspections

Compliance with all state and local building codes and regulations Summary

Skills

Experience

01/2014 - Current Insuring 100% satisfaction with maintenance services Minor construction repair

Interior and exterior painting

Oversight of landscaping and trash removal

Regular communication with Housing and Clinical Departments On-call for repairs night and weekends

ACTIVE STAFFING SERVICE New York,

NY

Customer Service Cashier

05/2005 - 01/2014

Assignments in retail, warehouse & office building

Duties performed in stock, cashier, warehouse packaging, mail room 92nd St

Y maintenance and Housekeeping.

Warehouse duties

Event set up and break down

Maintained cleanliness and presentation of stock room and production floor.

Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

MANHATTAN FIRE SAFETY CORP

TELEMARKETING

02/2012 - 08/2012

Responded to customer inquires services

Performed clerical office duties such as data entry, faxing, copying & phone communication

Selling Fire extinguisher to local business

Columbia University N.Y., New York

GED

01/2008

Global Business Institute New York, Ny

Computer/ Office Specialist Certificate Award

06/2004

Fluent in English & Spanish

Education and Training

Languages

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