Service Representative Data Entry

Shonnee Hullum

*********@*****.***

EDUCATION

Bachelor of Arts in Political Science Aug. 2020

The University of Akron, Akron, Ohio

Real Estate Certificate Dec.

2020

Sinclair Community College

Basic Life Support Certificate for providers Renewable: 2023 Ohio 1 year Temporary (Non-Bachelor's) Substitute Teaching License WORK EXPERIENCE

Substitute Teacher

Ohio State School for the Blind, Columbus, Ohio.

Feb. 2022 - Current

● Instructing while following lesson plans left by teacher and assessed students knowledge on behalf of the permanent teacher

● Monitor, help and correct students work

● Engage students with instruction while monitoring students when needed

● Maintain order in the classroom and in conjunction with administrative staff, discipline when necessary to achieve proper behavior

● Report to administrator unusual behavior issues.

● Keep records of academic performance, attendance and social acclimation

● Share information with other teachers and staff, hold responsibility for monitoring halls, study periods and lunchroom Customer Service Representative

Ohio Department of Jobs and Family Services, Columbus, Ohio Oct.2021 - Feb.2022

● Prepared, processed and maintained routine unemployment accounts, cases and applications

● Utilized business, project management and interpersonal skills to resolve complex unemployment accounts by determining eligibility for compensation

● Managed a heavy caseload in a timely and efficient manner while maintaining sensitive information and the integrity of the program

● Processed various types of monetary and non-monetary claims and made appropriate determinations in accordance with state and federal laws within established daily timeline

● Conducted investigations and research to determine qualification for program and maintained related database Campaign Manager

Dayton Public School Board Campaign for Candidate Ronnee Tingle July 2021- Nov. 2021

● Created campaign goals and utilized multiple mediums (social media, in-person communication and written content) to meet goals.

● Managed public appearances and created fundraising ideas

● Manage fundraising initiatives and spearhead public engagement and outreach efforts to increase public awareness of the candidate.

● Conduct policy research while leveraging strategic communication through social media to amplify support for the candidate.

Customer Service Representative,

Ohio Department of Health, Columbus, Ohio. Feb. 2021- June 2021

● Used excellent communication and presentation skills to provide educational information on COVID-19 vaccination procedures and assist new immunization providers with access to funds for vaccines 2

● Conducted critical need assessments to ensure vaccine providers have the capacity to provide patient care, store vaccine inventory, order vaccines online and report doses given in ImpactSIIS software.

● Operated and utilized telephone and various computer software to communicate, capture and store sensitive data Senior Technician/PCNA

Cleveland Clinic Akron General, Akron, Ohio. Jan. 2020 - May 2020

● Provided and documented care of patients and assist with pre-operative and post-operative care

● Maintained electronic medical records each patient in an efficient, organized and safe method

● Perform blood draws, including blood cultures and blood glucose testing

● Set up required oxygen equipment, apply ice-packs and heat, skin preparation and non-sterile compresses

● Coordinate and carry out patient transfer and discharge process while assuring comfort and quality care Intern for Ohio Senate

Ohio Senate, Columbus, Ohio Sept.2019 - Dec. 2019

● Handled internal and external communication, including resolving constituents issues, redirecting communication and developing multimedia communication materials.

● Managed executive calendar to ensure the success of the office and senate district

● Conducted policy research, attended and produced briefings on committee hearings and represent the senator on official conferences and engagement.

● Researched bills and policies and compiled documents for Senator Sykes for press conferences or release

● Wrote and published a monthly newsletter to increase constituent awareness and engagement in public policy, events and opportunities.

Student Examiner

Driver’s Examination Station, Stow, Ohio May 2018 - Aug. 2019

● Utilized state procedures to review and approve driver license applications and renewals while ensuring the integrity of residents' personal information entrusted to the station.

● Verified documents and conducted investigations to eliminate fraudulent social security cards, birth certificates, or false identification cards

● Performed data entry of customers confidential personal information in the BASS system

● Handled complaints accordingly, particularly with suspended driver licenses and scheduled driving tests.

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