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Service Representative Data Entry

Location:
Dayton, OH
Posted:
December 15, 2022

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Resume:

Shonnee Hullum

adt20i@r.postjobfree.com

EDUCATION

Bachelor of Arts in Political Science Aug. 2020

The University of Akron, Akron, Ohio

Real Estate Certificate Dec.

2020

Sinclair Community College

Basic Life Support Certificate for providers Renewable: 2023 Ohio 1 year Temporary (Non-Bachelor's) Substitute Teaching License WORK EXPERIENCE

Substitute Teacher

Ohio State School for the Blind, Columbus, Ohio.

Feb. 2022 - Current

● Instructing while following lesson plans left by teacher and assessed students knowledge on behalf of the permanent teacher

● Monitor, help and correct students work

● Engage students with instruction while monitoring students when needed

● Maintain order in the classroom and in conjunction with administrative staff, discipline when necessary to achieve proper behavior

● Report to administrator unusual behavior issues.

● Keep records of academic performance, attendance and social acclimation

● Share information with other teachers and staff, hold responsibility for monitoring halls, study periods and lunchroom Customer Service Representative

Ohio Department of Jobs and Family Services, Columbus, Ohio Oct.2021 - Feb.2022

● Prepared, processed and maintained routine unemployment accounts, cases and applications

● Utilized business, project management and interpersonal skills to resolve complex unemployment accounts by determining eligibility for compensation

● Managed a heavy caseload in a timely and efficient manner while maintaining sensitive information and the integrity of the program

● Processed various types of monetary and non-monetary claims and made appropriate determinations in accordance with state and federal laws within established daily timeline

● Conducted investigations and research to determine qualification for program and maintained related database Campaign Manager

Dayton Public School Board Campaign for Candidate Ronnee Tingle July 2021- Nov. 2021

● Created campaign goals and utilized multiple mediums (social media, in-person communication and written content) to meet goals.

● Managed public appearances and created fundraising ideas

● Manage fundraising initiatives and spearhead public engagement and outreach efforts to increase public awareness of the candidate.

● Conduct policy research while leveraging strategic communication through social media to amplify support for the candidate.

Customer Service Representative,

Ohio Department of Health, Columbus, Ohio. Feb. 2021- June 2021

● Used excellent communication and presentation skills to provide educational information on COVID-19 vaccination procedures and assist new immunization providers with access to funds for vaccines 2

● Conducted critical need assessments to ensure vaccine providers have the capacity to provide patient care, store vaccine inventory, order vaccines online and report doses given in ImpactSIIS software.

● Operated and utilized telephone and various computer software to communicate, capture and store sensitive data Senior Technician/PCNA

Cleveland Clinic Akron General, Akron, Ohio. Jan. 2020 - May 2020

● Provided and documented care of patients and assist with pre-operative and post-operative care

● Maintained electronic medical records each patient in an efficient, organized and safe method

● Perform blood draws, including blood cultures and blood glucose testing

● Set up required oxygen equipment, apply ice-packs and heat, skin preparation and non-sterile compresses

● Coordinate and carry out patient transfer and discharge process while assuring comfort and quality care Intern for Ohio Senate

Ohio Senate, Columbus, Ohio Sept.2019 - Dec. 2019

● Handled internal and external communication, including resolving constituents issues, redirecting communication and developing multimedia communication materials.

● Managed executive calendar to ensure the success of the office and senate district

● Conducted policy research, attended and produced briefings on committee hearings and represent the senator on official conferences and engagement.

● Researched bills and policies and compiled documents for Senator Sykes for press conferences or release

● Wrote and published a monthly newsletter to increase constituent awareness and engagement in public policy, events and opportunities.

Student Examiner

Driver’s Examination Station, Stow, Ohio May 2018 - Aug. 2019

● Utilized state procedures to review and approve driver license applications and renewals while ensuring the integrity of residents' personal information entrusted to the station.

● Verified documents and conducted investigations to eliminate fraudulent social security cards, birth certificates, or false identification cards

● Performed data entry of customers confidential personal information in the BASS system

● Handled complaints accordingly, particularly with suspended driver licenses and scheduled driving tests.



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