Center Agent Warehouse Associate
Resume:
Allentown, PA *****
*********@*****.***
YAMILCA SANTIAGO
OBJECTIVES
Obtain a position offering the opportunity to use my skills and experience to establish effective measures to achieve the goals set by the company in the short and long term. Giving my ultimate all in supporting customers. I'm well at communicating, listening, typing, problem solving, goal setting, researching, customer support, & inventory control.
EXPERIENCE
GrubHub, Bethlehem PA - Delivery Driver
Nov 2017- PRESENT
● Completed on time deliveries by choosing best and most efficient routes
● Deliver to customers door steps and business offices
● Completed rush deliveries on tight timetables to satisfy customer needs Iqor, Remote — Call Center Agent
May 2020 - Feb 2021
● Maintained customer satisfaction with forward thinking strategies, focused on addressing customer needs and resolving concerns
● Answered constant flow of customer calls with minimal wait times
● Collected customer feedback and made process changes to e feed customer satisfaction goal
DB Schenker, Bethlehem PA — Warehouse Associate
Sept 2019 - March 2020
● Performed all warehouse laborer duties including picking, packing, counting, record keeping, and maintaining a clean area
● Consistently maintained picking/packing speeds in the 95th percentile
● Picked all orders with 100% accuracy despite high speeds Maxim, Allentown PA - Receptionist
2018 - March 2019
● Inbound and Outbound calling
● Greet and assist patients
● Perform clerical duties such as copying and scanning Charlotte Russe, Allentown PA - Retail Associate
June 2016 - July 2017
● Participated as an excellent team member to accomplish goals and objectives establish by the company
● Consistently exceeded sales expectations
● Anticipated and fulfilled guests needs and request EDUCATION
Agora Cyber Charter School — High School Diploma
2011-2015
LANGUAGES
English
Spanish
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