Julia Mueller

Commumications/CSR

Denver, CO ****2

adt1vq@r.postjobfree.com

810-***-****

Work Experience

CS Associate

Home Depot - Lakewood, CO

May 2018 to August 2018

I assisted customers with plant choices, fertilizers and soils. I sold grills, lawn mowers, and other landscaping tools. I did a lot of loading for customers with garden and patio pavers other miscellaneous garden materials. I watered and cared for plants and trees daily. I also was an on call cashier.

CSR - Customer Service Representative

REM-X - Denver, CO

March 2017 to October 2017

MHC (Maryland Health Connections) Worker

REM-X - Denver, CO

March 2017 to October 2017

1600 Broadway Ste # 930 Denver Co 80202 (10-17/ 3-17) Maximus is a government agency who contracts with many states who qualify consumers for Medicaid. / MCHP programs this assignment was for the State of Maryland. I maintained security and identification requirements in accordance with HIPPA regulations. I assisted individuals in providing accurate information on their applications by researching prior activity and eligibility. I used an integrated phone system to warm transfer individuals who need further assistance from affiliated agencies. I managed the clients account with detailed notes, updates on eligibility (enrollment) and provide them with specific information on how to move forward with their insurance policies. I utilized mainframe, and other programs that are designed for MHC (Maryland Health Connections) Worker/ Consumer portals, MMIS, (Maryland Medicaid Integrated System). I communicated with consumers and management through Cisco/Jabber and Lync systems effectively to process information obtained by the client and share with co-workers if necessary. Sales / Appointment Setting

Conservation Construction

8101 W. Colfax, Lakewood CO 80232 Call Center:

Telephone sales for energy efficient custom made windows. Educate customer on exterior home products, scheduled appts for estimates. All calls were outgoing via tagged by a lead. Team Lead

Fieldworks - Denver, CO

March 2016 to September 2016

1516 Xavier St., Denver CO 80021 (03/16- 09/16) I was working on a canvassing position to ensure that all residents of Colorado were currently registered to vote. I engage and support the raise of the minimum wage in Colorado. I was a team leader, managed my own crew and met daily quotas. Team Lead

Fieldworks - Denver, CO

January 2016 to September 2016

Fraud Analyst

Intellisource - Denver, CO

August 2015 to April 2016

I worked for Intellisource who outsourced accounts on a local and global level. I worked on their contracts with Verizon. In doing so, I utilized 39 research systems, and 2 blocking matrixes .Our team stopped fraudulent voice traffic (calls) over international land lines. This traffic was at risk because of hacking, or theft by employees. My job details were to contact Companies, via email, or by phone call per special handling profiles. I placed blocks on their phone lines (or lifted blocks on their phone) after investigating the account, and updated case information for the Verizon Fraud Department. Sales Representative/ Marketing

MD Circulation - Denver, CO

2011 to 2011

to 201

I worked kiosk promotions. I sold print and digital delivery of the newspaper on a monthly contract. We promoted and educated people on the content of the Denver Post. Education

Bachelor's in Communications/ Political Science

University of Colorado - Denver, CO

September 2011 to December 2015

Skills

• MAINFRAME (Less than 1 year), SALES EXPERIENCE, MEDICARE, HUMAN RESOURCES, MICROSOFT WINDOWS

• I have 20 yrs experience in Food Service. I started as a Bartender. From there I learned to Waitress/ Host and then moved to work in various positions in the kitchen. Grill Cook/ Pantry / Baked

• I have studied Organizational Behavior and Human Resources

• I have a certification in Mediation

• 3yrs+ sales experience, Retail JC Penny's and Walmart. Insurance with Mutual of Omaha, and Medicare Supplements.

• I have working knowledge of Microsoft Windows 07 & 10, Office suites, experience in maintaining Mainframe and Web apps. I am quick to learn new programs. Certifications and Licenses

driver's license

Additional Information

Recent contact : adt1vq@r.postjobfree.com

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