Manager

MARIA LOPEZ, Brooklyn, NY ***** 917-***-**** ***.*******@*****.***

Professional Summary

Well-qualified professional with proven success in improving operations and solving problems. Proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Skills

Teamwork, Coaching and Development, Project Management, MS Office, Jira, Concur, SAP, Gauss, Analytical and Critical Thinking, Change Management, Written Communication, Hiring, Interviews, Fluent in Spanish

Work History

Global Contracts and Exchanges Manager/Change Management Jan 2007 - Jun 2022

Bloomberg L.P. New York, NY

Responsible for hiring, training, coaching and development of personnel as well as bi-yearly performance evaluations and compensation decisions.

Consistently led team to exceed target metric goals of 97% for Customer Service, Quality and Productivity contributing to $10 Billion annual sales goals

Coordinated team building and training sessions, courses, and team events (40-60 yearly).

Retained talent for several years contributing to companywide recruitment efforts (Internal 10+ roles yearly).

Responsible for the organization of yearly summit, business plan, travel, and expenses.

Coordination and completion of projects on time and within scope, included project and change management, subject matter expert review, and user acceptance testing. Successfully implemented several projects including SAP order to cash, Contract order automations, Client portal, Exchange notification, Exchange data feeds, Mergers and Acquisitions systems and more.

Built a strong global network necessary for customer care/experience especially with Sales, Engineering, Legal, Compliance and Installation departments.

Responsible for risk management, implementation of compliance, business, and legal requirements. Implemented risk management technical projects, such as email domain check for receipt of contracts, exchange contract receipt check for data requests, automated data removal upon exchange request and more.

Contracts Team Leader Jan 2000 - Jan 2007

Bloomberg L.P. New York, NY

Coached, mentored, and guided employees to foster proper completion of assigned duties.

Conducted training of team members to promote productivity, accuracy, and commitment to stellar customer service.

Built strong relationships with customers through positive attitude and attentive response.

Established open and professional relationships with team members to achieve quick resolutions for various issues.

Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

Collaborated with Engineers on the implementation of Gauss (document management system) and the creation of a client directory and client online portal.

Networked to widen the reach/impact of the department and demonstrate its value for the business

Contracts Coordinator Oct 1993 - Jan 2000

Bloomberg L.P. New York, NY

Managed accounts and client records of clients, observing confidentiality and extreme discretion.

Worked alongside attorneys on complex cases and legal processes.

Developed positive working relationship with Sales, Installations, Compliance and Legal Departments

Completed document filing and sales order updates for quick efficient completion of sales order deals.

Contributed to the creation of a new document management system, Progress.

Assisted colleagues with the onboarding of new hires.

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