Sales Associate Customer Service

Jerry Whittington

*** ***** ******* ** **

Albuquerque, New Mexico 87123

Cell: 505-***-****

***************@*****.***

Summary

Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

Studied for and received Railway conductor certification. Highlights

• Retail inventory management

• Accurate cash handling

• Store opening and closing procedures

• Outstanding communication skills

• Store operations

• Conflict resolution skills

• Team-oriented

• Recruiting and interviewing

• Reliable

Accomplishments

• Promoted to Assistant Store Manager after 12 months in the Retail Sales Associate position.

• Interviewed over 300 people and successfully staffed 4 new store locations.

• Developed and implemented new loss prevention methods which resulted in a .40% reduction in shrinkage rates.

Experience

Department manager

Walmart

April 2016 - January 2018

•maintain produce department in stock, customer service and quality assurance within company guidelines

•train, set priorities and evaluate associates working in the department Conductor

BNSF Railroad ҆ Amarillo, Texas

February 2014 to November 2016

• Enrolled in and successfully completed certification requirements for Conductor.

• Maintained and operated freight trains per company policy and FRA guidelines.

Assistant Manager

July 2001 to February 2014

Walmart Stores Incorporated ҆ Albuquerque, New Mexico

• Delivered excellent customer service by greeting and assisting customers.

• Addressed customer inquiries and resolved complaints.

• Opened a new store location and assisted in recruiting and training new staff.

• Oversees Stocking and Receiving inventory upon shipment arrival.

• Reorganized the sales floor to meet company demands.

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• Determined staff promotions and demotions, and terminated employees when necessary.

• Completed weekly schedules according to payroll policies.

• Trained staff to deliver outstanding customer service.

• Addressed and corrected sales staff communication issues in a tactful and effective manner.

E-commerce associate

Walmart Stores Incorporated

January 2018 - July 2020

Trained for and received certification for e-commerce position Located, scanned and sorted retail merchandise from online orders Dispensed merchandise to consumers and received payments as needed.

Worked effectively and maintained conduct within company guidelines

Rene Olivas 505-***-****

Education

GED : 1993

GED ҆ Amarillo, Texas

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