DRENEA C CAMPBELL

**** ******* ******

PHILADELPHIA, PA. 19142

adt1tv@r.postjobfree.com

adt1tv@r.postjobfree.com

c. 215-***-****

h. 215-***-****

OBJECTIVE: To Advance my Career with the Department of human Services, Within the Philadelphia County Assistance Office (PCAO).

EDUCATION:

9/1987-6/1988 West Philadelphia High School,

48th Walnut Street Philadelphia, PA (DIPLOMA)

2/1999-3/2000 Campus Boulevard Corporation

4th and Vine Street PHILADELPHIA, PA (COMPLETION OF TRAINING)

EXPERIENCE:

3/2022-PRESENT DHS/PCAO MANAGEMENT SUPPORT SERVICES

801 MARKET ST. 5th flr. PHILADELPHIA PA 19107 (HEADQUARTERS)

CLERICAL ASSISTANT3/SECRETARY/PURCHASING AGENT

I am responsible and accountable for performing complex clerical work which requires the utilization of typing and, analytical skills, and

Independent judgment. My task as a Clerical Assistant 3/Secretary in the Management Support Services Department, of the Philadelphia County Assistance Office, intel’s filing of files from all 12 District offices such at petty cash, pest control logs, shredding reports, and Scotland yard time sheets, as well as fill/ship request orders for cleaning supplies and equipment to all 12 District offices and keep an inventory log. To update and send out Incumbency reports for my unit’s office. Maintain and post control logs, records, schedules, etc. Constantly interpret written and verbal instruction to complete job tasks. Frequently learn job related materials through various media and teaching methods. I make and distribute Id badges for PCAO employees and other DSG organizations. I also send and receive all PCAO mail to be sent out to the 12 Districts or to clients, in my position I also must input time sheets for my unit as well as LIHEAP Timecards for workers to get a timely paycheck. To take notes and messages for Support Services Manager. (Mr. Jones, Manager of MSS unit). As the Purchasing Agent, I must put in orders according to the guidelines of the confidential Purchasing card process and make sure payment for materials and services are procured in accordance with the commonwealth’s procurement policies, verify and keep track of bank statements, and reconcile all purchase.

EXPERIENCE CONTINUES:2

2/2022-3/2022 DHS/PHILADELPHIA COUNTY ASSISTANCE OFFICE (BOULEVARD DIST)

4109 FRANKFORD AVE PHILADELPHIA, PA 19124

CLERICAL SUPERVISOR 1

Constantly interact with employees, customers and management while frequently simultaneously utilizing various computer applications.

To use computer applications to generate written communication by utilizing forms, memos, emails, narratives, etc. To communicate effectively, both orally and in writing, with staff, clients, and public.

Frequently learn job related materials through various media and teaching methods. To constantly interact objectively and with sensitivity to employees, applicants, customers, management in stressful or difficult situations. To train and be of assistance to the clerical workers. To assign work and keep track of work hour for clerical unit.

7/2013-2/2022 DHS/PHILADELPHIA COUNTY ASSISTANCE OFFICE (ELMWOOD DIST)

5740 MARKET STREET, 1ST FLOOR, PHILADELPHIA, PA

CLERK TYPIST 2

Process Applications to be distributed to case workers (IMCW’S) for Completion, plus Provider Applications from Compass (ECIS), answer

Phones, Greet Clients, Train New Hires, also caseload changes,

Inner-county transfers, making and issuing EBT cards to clients,

Issuing of access cards via ECIS system, and entering information

For PA78, income form into system

4/2008-7/2012 PHILADELPHIA COUNTY ASSITANCE OFFICE (HEADQUARTERS)

801 MARKET STREET, 5TH FLOOR, PHILADELPHIA PA

CLERK TYPIST 2

Assist Clients with guideline information, process applications,

Open and date stamp incoming mail, issue access card upon request,

And burial requests and court returns.

10/2002-12/2004 PRWT SERVICES INC. PARKING VIOLATION DATA ENTRY

1835 MARKET STREE, PHILADELPHIA PA

DATA ENTRY OPERATOR

Enter data and traffic tickets with proficiency and speed

EXPERIENCE CONTINUES:3

03/2000-10/2002 PRWT COM SERV INC. CALL CENTER

1617 JOHN F KENNDY BLVD, PHILADLEPHIA PA

CUSTOMER SERVICE REP.

TELEPHONE OPERATIONS

OUTSTANDING CUSTOMER SERVICE

INDEXED FILES AND CORRESPONDENC

PROCESSED DATA

PROBLEM SOLVED WITH CLIENT’S PARKING VIOLATIONS

SCHEDULED HEARING DATES FOR DISPUTES

3/1999-3/2000 SEARS CREDIT AND COLLECTIONS DIVISION

1 NESHAMINY INTERPLEX, HUNTINGDON VALLEY, PA

FILE REPAIR/CUSTOMER SERVICE

SEARCHED AND INVESTIGATIONED OUTSTANDING BALANCES

MADE PAYMENT ARRANGEMENTS FOR DELINQUENT ACCOUNTS

OUTSTANDING CUSTOMER SERVICE

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