Customer Service Representative

SN

SHANE NELSON

**************@*****.*** 832-***-**** Houston, TX 77008

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Building Customer Trust and Loyalty

Responding to Difficult Customers

Courteous with Strong Service Mindset

Efficient and Detail-Oriented

IndependanĴ Houston, TX

Customer Service Consultant

05/2017 - Current

Documented conversations with customers to track requests, problems and solutions.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Delivered service and support to each customer, paving way for future business opportunities.

Educated customers on special pricing opportunities and company offerings.

SLS Specialty Houston, TX

Customer Sales and Service Expert

03/2009 - 02/2017

Nurtured connections with established customers to identify new needs, match offerings and drive sales.

Promoted and sold over 10,000 products and services directly to 650 customers.

Coordinated sales efforts with team members and departments such as customer service and production to orchestrate successful strategies. Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Displayed strong telephone etiqueĴe, effectively handling difficult calls. Answered questions and informed customers of current sales and promotions.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Informed customers about all product lines and services offered by company.

Provided customer service and issue resolution to increase QA satisfaction levels.

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Summary

Skills

Experience

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