Claims Adjuster Service Representative
Resume:
CHRISTOPHER O. MERRELL
**** ******* *****, *****, ** 31210
******************@*****.***
Professional Summary
Service-oriented Claims Adjuster with 12 years background in claims handling. Exceptional ability to assess liability, negotiate claims, and settle within a timely manner as well as excellent communication and time management skills. Able to handle tasks with accuracy and efficiency while providing great customer service.
Skills
Customer and Personal Service
Critical Thinking
Writing
Negotiation
Time Management
Education
Wilkinson County High School
Graduated 2004
Experience - GEICO Macon, GA
Liability Claims Examiner
2020-2022
More complex claims handling, liability disputes, settlement negotiation and insurance concepts and contracts. We handle claims that are litigated and work closely with plaintiff and in house counsel to resolve the claims.
Bodily Injury Claims Adjuster
2017 – 2020
Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
Resolve complex, severe exposure claims, using high service-oriented file handling.
Pay and process claims within designated authority level.
Maintain claim files such as records of settled claims and an inventory of claims requiring detailed analysis.
Review insurance policy to determine coverage.
Telephone Claims Adjuster
2016 - 2017
Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
Refer questionable claims to investigator or claims adjuster for investigation or settlement.
Claims Service Representative
2014-2016
Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
Post or attach information to claim file.
Pay small claims.
Contact insured or other involved persons to obtain missing information.
Total Loss Specialist
2011-2014
Assist policyholders in all 50 states. Contact lienholders for loan payoffs on vehicles deemed totaled. Obtain titles from customers and send power of attorney forms. We assist with completing necessary paperwork and issuing payments.
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