Cargo Agent Service Representative
Resume:
Daniel Garcia
SUMMARY CONTACT
*********************@*****.***
Miami, FL 33193
EXPERIENCE
Worldwide Flight Services • Cargo Agent
Miami, FL • 06/2020 • 11/2022
•Operated cargo spot system governing receipt and processing of cargo and provided timely updates on status of cargo and mail.
•Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
•Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
•Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
•Prioritized and organized tasks to efficiently accomplish service goals.
•Demonstrated leadership by making improvements to work processes and helping to train others.
•Provided excellent service and attention to customers when face-to-face or through phone conversations.
Publix· cashier
Miami, Fl. • 01/2020· 06/2020
•Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
•Collected payments and provided accurate changes.
•Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
•Helped customers find specific products, answered questions, and offered product advice.
•Wof1ced closely with front-end staff to assist customers.
•Processed sales transactions to prevent tong customer wait times.
•Accepted cash and credit card payments, issued receipts, and provided change.
•Trained new team members in cash register operation, stock procedures and customer services.
•Helped with purchased and signed customer up for rewards program.
•Inspected store products for damage and obtained item replacements for customers.
•Answered customer questions and provided store information.
Sears, · Customer Service Representative
Miami, FL • 11/2019 – 01/2020
•Assisted customers. With making payments or establishing payment plans to bring accounts current.
•Consulted with customers to resolve service and billing issues.
•Troubleshot shortages and overages to support quality control efforts.
•Answered customer question and addressed concerns resulting in reduction in customer complaints.
•Exceeded, company productivity standards on consistent basis.
•Relayed customer feedback to cross-functional teams to improve products and
•Services.
SKILLS
•Goods Assembly
•Delivery Truck Direction
•Cargo Loading
•Lost Shipment Tracing
•Freight Bills Preparation
•Working Collaboratively
•Computer Skills
•Basic Math
•People Skills
•Friendly, Positive Attitude
•Customer Service
•Microsoft Office
EDUCATION AND TRAINING
Nursing student
Miami Regional University
Miami Spring
High School Diploma Dionisio San Roman Cuba• 07/2017
LANGUAGES
English: Professional Spanish: Native
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