Data Entry Customer Service
Resume:
Felisha Hawkins
Contact
Norfolk, VA 23502
**********@*****.***
Objective
Reliable and dedicated young woman looking to work with serious professionals, eager to learn and develop new skills. Great people skills, with 10+ years of customer service and pharmacy experience. Hardworking, honest, dependable, able to work independently. Education
Winston Churchill High School,
Potomac, MD 2007
Graduated w/ 3.5 GPA
Thomas Edison High School of
Technology,
Silver Spring, MD 2007
(Printing and Graphic Design)
Experience
May 2016-May 2022
Pharmacy Technician • Medication History Tech • Sentara Healthcare
• Research patient medications using SureScipts/electronic claim records as well as doctor offices, clinics, outpatient pharmacies
• Verify patient identify and interview patients regarding current medications and supplements
• Update patient list of medications, supplements, and treatments • Bring patient/medication concerns to attention of pharmacists, nurses and or physicians
Sept 2011-May 2016
Pharmacy Technician • Lead Technician • CVS/ Village Green Apothecary
• Assist customers with finding/ordering products and picking up prescriptions
• Train new technicians; assist pharmacist with workload tasks
• Keep track of inventory (cycle counts, expired returns, StrongPak, etc.)
• Contact insurance companies to resolve claim issues
• Keep pharmacy area neat and organized
• Order and stock medications and pharmacy supplies
• Count/measure drugs to fill medications
• State certified since January 2012, nationally certified since April 2014
October 2007- September 2011
Production Consultation • FedEx Office & Print Center, Rockville, MD
• Consult with customers regarding document creation, printing and finishing ideas for the most effective result.
• Expand customer service skills by asking questions and upselling
• Develop skills in laminating, cutting, folding and binding products.
• Assist customers with copier and computer use, as well as printing and finishing
• Produce and print fliers, business cards, invitations, etc.
• Advance skills in Adobe CS programs for document layout and production.
• Advance skills in Microsoft Word and Excel, Microsoft PowerPoint.
• Develop experience in printing, and using Xerox, Cannon, KIP Oversize and HP Oversize printers.
• Preparing and packing products for shipping; assisting customers with shipping needs and processing shipments; accepting and releasing hold packages.
Key Skills
Customer Service
Documentation
Pharmaceutical Terminology
Graphic Design
Recognition
WOW! Recognition – Sentara Healthcare
Employee of the Month – FedEx Office and Printing
Certification
VA State Pharmacy Technician Registration
PTCB National Pharmacy Certification
References
Leah Gonzalez, Clinical Pharmacist Coordinator, Sentara Leigh Inpatient Pharmacy
Maria Achilleos, Clinical Pharmacist, Sentara Leigh Inpatient Pharmacy
Marquel Price, Pharmacy Coordinator, Sentara Rx
Contact this candidate