Jon C Sollenberger

620-***-**** El dorado Ks***** adt1lp@r.postjobfree.com

CUSTOMER SUCCESS MANAGER

Client Services Customer Relationship Management Account Management

Reliable, energetic and resourceful customer service professional with over 10 years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships with investors. Expertise in client services, account management, relationship-building and communication.

WORK EXPERIENCES

Timberwolf Landscaping and home repair LLC 05/20/2020- PRESENT Pittsburg Kansas. El Dorado Kansas

Customer Service Representative

Responsible for managing 45+ accounts in the construction industry while maintaining client growth.

Promptly respond to customer enquiries in person or via phone, email, mail or social media.

Quickly and efficiently open customer accounts by accurately recording account data.

Maintain financial accounts by processing customer adjustments timely and professionally.

Increased customer base by 30% during the year 2021 due to quick responses and a lot of cold calling.

Brewed Ambrosia LLC 08-20-2017–06-30-2020

Owner/operator coffee house

I grew a failing coffee shop to a profitable one increasing sales by 25% each year

Kept records of customer interactions, processed customer accounts and filed documents. We had a catering service that met the needs for weddings and mid size events.

Collaborated with team to quickly resolve customer complaints with appropriate action.

Effectively managed a coffee shop in a mall, by building relationships with other business owners located around me.

Organization Home Depot 03/2014 – 08-30-2017

Flooring supervisor

Used strong communication skills to collaborate with team members to ensure efficient service.

Created work it forms for my staff, this gave them their jobs for each day and what I expected.

Processed orders, determined charges, and oversaw sales from my department.

Greeted and welcomed clients with a warm, friendly and positive attitude.

Coordinated the repair and maintenance of office supplies and equipment.

EDUCATION

Homeschooled completed 12th grade

Serve safe certified

Completing home inspection certificate by July 2023

Completed appraisal certification by July 2023

PROFESSIONAL SKILLS

Great knowledge of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides).

Comfortable working in both Microsoft Windows 10 and Mac OS X.

Excellent communication skills with a focus on team-building and customer relations.

Organizational, multitasking, and problem-solving abilities.

AWARDS

Eagle Scout

Order of the arrow/brotherhood

Home Depot— award for fastest growth in department within the first physical half

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