General Manager Customer Service

SCOTT T. CRONIN

CAREER OBJECTIVEE

Goal-oriented professional with more than 25 years of successful hospitality sales, operations and management experience. Highly-skilled at building clientele in competitive arenas by identifying key customer demand, and providing effective value/cost services. Adept at maximizing sales revenue for each transaction by identifying sales opportunities for highly profitable products and services. Strongly committed to delivering visible results that enhance the bottom line. DEMONSTRATED ACHIEVEMENTS

E

Met or exceeded all goals established for my restaurant while building clientele – Lettuce Entertain You

Negotiated, promoted and managed over 500 events and concerts with a 1800 capacity venue – Trocaderos

Reduced liquor inventory by 40% while increasing sales revenue by 225% over 4 years – Trocaderos

Designed and implemented new revenue streams to maximize facility usage – Trocaderos

Set up highly successful approach to lowering costs by 15% and increasing sales by 25% – Billabong CORE COMPETENCIES

E

Restaurant & Sales Management Leadership & Team Building Negotiation

Consultative & Solutions-Based Selling Sales Development Budget Management

Strategic Oversight Customer Outreach & Retention Industry Insights PROFESSIONAL EXPERIENCE

General Manager Lettuce Entertain You Eden Prairie, MN

(2009 – Present)

Lead a team of 25 or more employees operating in all aspects of the business

Mastered the brand image for three diverse restaurant concepts

Developed a loyal client base by providing personalized, attentive and timely customer service with attention to detail and quality

Experience with P&L, COG, budgets, sales forecasting and financial statements General Manager Trocaderos Restaurant and Event Center Minneapolis, MN

(2004 - 2009)

Designed, developed and launched innovative menu and bar concepts in order to grow sales

Organized and promoted events through electronic and traditional marketing tactics, as well as industry networking

Built the establishment’s reputation to consistently attract national and local artists; maintained relationships in order to produce successful concerts and events to maximize sales growth

Reviewed all contracts to ensure proper execution and profitability

Collaborated with outside consultants and vendors to increase and maintain employee retention General Manager Billabong Aussie Grill and Pub Bloomington, MN

(1993-2004)

Gained knowledge of every aspect of the business, and was promoted within after implementing cost and quality controls while building patronage

Expanded the restaurant’s footprint via onsite and offsite events; maximized brand image through successful execution

Focused on staff development and driving results through orientation programs and educational opportunities

Worked with national suppliers to create wine and liquor program

Developed merchandise that brought in an extra 5% sales in the first year; worked with vendors to ensure lowest price and highest quality of products

Secured licensing with the city, state and government; negotiated lease agreement EDUCATION

E

Normandale Collage Bloomington, MN

Tarrant County Collage Grapevine, TX

*************@*****.*** 952-***-**** 57 River Woods Lane, Burnsville, MN 55337

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