Security Officer Service Representative
Resume:
Felicia M. Edwards
*****************@*****.***
SUMMARY OF QUALIFICATIONS
Detail Oriented, Well Organized, People Proficient, Communication Skills, Listen Skills, Cash Handling, Customer Service, Telephone Etiquette, Team Player, Multitasking, Computer Savvy, General Laboring Skills
EDUCATION
September 2012 – January 2015
ITT TECHNICAL INSTITUTE Oak Brook, IL
Bachelors of Applied Science Major: Criminology and Forensics
Completed 60 credits towards a Bachelor’s Degree
CERTIFICATIONS
•“IS-00242.a” entitled “Effective Communication”
•“IS-00241.a” entitled “Decision Making and Problem Solving”
•“IS-00240.a” entitled “Leadership and Influence
•“IS-00100.LEb” entitled “Incident Command System (ICS 100) for Law Enforcement”
•“IS-00700.a” entitled “National Incident Management System (NIMS) An Introduction”
•Evacuation Coordinator (29 CFR 1910.38)
•Emergency Response Team Coordinator (29 CFR 1910.156)
•Emergency Response Planning (29 CFR 1910.120q)
•Emergency Operations Center: Awareness
•PERC Card
•20 Hour Unarmed Certificate
•Basset Certificate
EMPLOYMENT
Gopuff Chicago, IL
Delivery Partner May 2021 - Current
•Delivering everyday essentials in minutes from local facilities.
•Loading, transporting and delivering items to clients or businesses in a safe, timely manner.
•Review orders before and after delivering to ensure that orders are complete.
Amazon Chicago, IL
Shopper/Flex Driver February 2020 - November 2020
•Ensuring that itemsare delivered to the various lacations of Amazon customersin a safe and timely manner.
•Loading items and/or packages from Amazon's warehouse or production environment.
•Learned product knowledge, customer service standards and store operation.
Staffing Management Chicago, IL
Customer Service Representative April 2019 - November 2019
•Maintaining a positive, empathetic and professional attitude toward customers at all times.
•Keeping records of customer interactions, transactions, comments and complaints.
•Processing orders, forms, applications, and requests.
Elite Staffing Cicero, IL
Line Worker February 2018 - April 2019
•Works as a member of a team, subject to position and line rotation
•Takes direction from Production Dept
• Responsible for setting up, operating and maintaining various machines to ensure the interminable and efficient running of production
Andy Frain Service Aurore, IL
Security Officer March 2018- July 2018
•Protect company’s property and staff by maintaining a safe and secure environment
•Observe for signs of crime or disorder and investigate disturbances
•Report in detail any suspicious incidents
UberEats Chicago,IL
Delivery Driver November 2017 - March 2018
•Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
•Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
•Assisting with loading and unloading items from vehicles.
Allied Universal Security Rosemont, IL
Security Officer August 2017 - December 2017
•Protect company’s property and staff by maintaining a safe and secure environment
•Observe for signs of crime or disorder and investigate disturbances
•Report in detail any suspicious incidents
Lyft Chicago, IL
Driver November 2016 - August 2017
•Follow proper procedure when transporting passengers
•Plan routes to destination, and evaluate alternatives for unexpected detours or emergencies.
•Report in detail any suspicious incidents
SCR Chicago, IL
Pace Operator March 2015 – November 2016
•Follow proper procedure when transporting passengers including but not limited to: proper wheelchair securement and providing passenger assistance at entries and exits.
•Plan routes to destination, and evaluate alternatives for unexpected detours or emergencies.
•Completes Pre-trip and Post trip Inspections (e.g. records mileage, fuel level, vehicle defects, etc.)
Law Dogs Security and Investigation Chicago, IL
Security Officer September 2014 – May 2015
•Protect company’s property and staff by maintaining a safe and secure environment
•Observe for signs of crime or disorder and investigate disturbances
•Report in detail any suspicious incidents
Contact this candidate