Service Representative Customer

Meticulous and organized

Organization and efficiency

Office equipment operations

Recordkeeping and bookkeeping

Tech-savvy

Multi-line telephone skills

Professional and polished presentation

Service-oriented mindset

Multitasking and prioritization

Flexible

Receptionist Eagle Eye Exterminating - Albuquerque, NM 02/2020 - 09/2020 Greeted visitors, assessed needs and directed to appropriate personnel. Answered and directed incoming calls using multi-line telephone system. Maintained all financial records to verify timely clearance of all credit and debit activities. Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Scheduled and confirmed appointments.

Oversaw office inventory by restocking supplies and submitting purchase orders. Processed payments and updated accounts to reflect balance changes. Customer Service Representative Safelite Solutions - Rio Rancho, NM 02/2017 - 04/2018 Maintained pleasant and cordial attitude at all times, even when issues arose. Engaged customers and provided high level of service by carefully explaining details about documents. Fulfilled requests for title documentation, letters of permission and insurance claims. Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.

Exceeded team goals by partnering with staff to share and implement best practices. Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.

Penn FOSTER High School 05/2019

High School Diploma

REBECKA KEMMERER

***********@*****.*** 505-***-**** Albuquerque, NM 87114 Summary

Dedicated Customer Service Representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 3 years of experience in quickly resolving all different issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Experience

Education and Training

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