PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

ADDITIONAL INFORMATION

Lori Ann Marsden

Spokane, WA 99205

509-***-**** adt1ec@r.postjobfree.com

Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service- oriented individual with exceptional communication and multitasking abilities. Proficient in time management and fast paced working environment. Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

• Outstanding communication skills

• Empathetic and genuine

• Computer proficient

• MS Office proficiency

• Medical terminology knowledge

• Service standard compliance

CUSTOMER SERVICE AGENT 07/2018 to 12/2018

Intuit.com - Denver, CO

Position was working from a home office taking inbound calls from customers in regards to products, troubleshooting account issues, password reset, updating account information, and product overview.

Ensured clients received outstanding service to not only maintain but to extend relationship for future business opportunities

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Questions customers and collected information to understand needs and offer solutions quickly.

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MEDICATION CERTIFIED NURSING ASSISTANT 04/2003 to 03/2010 S L Start - Spokane, WA

Managed a memory care locked unit for persons with long term special needs.

• Managed and administered prescription and over-the-counter medications. Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision.

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• Responded appropriately to physical, emotional and developmental needs of patients. Ameritech College of Healthcare - Draper, UT Associate of Applied Science Medical Billing And Coding, 2014

Highly motivated and willing to learn new concepts. Priority is 100% customer satisfaction on all levels.

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