Administrator

Work History

Contact

Skills

Malik Rivers

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Program Administrator

New Road Recovery Services, Inc., Lancaster, CA

Improved success of program by making proactive

adjustments to operations.

Scheduled and supervised staff meetings to discuss new ideas and update participants on program

details and milestones.

Maintained and updated project related

documents.

Addressed and resolved technical, financial and

operational concerns by working with team

members and directors.

Analyzed and solved multi-faceted problems that

effected executive leaders and business initiatives. Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.

Identified risks and developed mitigation plans.

2021-04 -

Current

Customer Service Representative

Spectrum Communications, Colorado Springs, CO

Maintained customer satisfaction with forward-

thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and

external customers.

Recorded account information to open new

customer accounts.

Answered customer telephone calls promptly to

avoid on-hold wait times.

Updated account information to maintain customer

records.

Clarified customer issues and determined root cause of problems to resolve product or service

complaints.

Processed customer adjustments to maintain

2016-04 -

2017-03

Address

Lancaster, CA, 93534

Phone

661-***-****

E-mail

adt1d0@r.postjobfree.com

Google Drive

Quality Control

Microsoft Office Suite

Proficient

Troubleshooting

Superb Communication

Customer service

experience

Effective leader

Administration knowledge

Strategic leadership

Business Management

Education

Accomplishments

financial accounts.

Used company troubleshooting resolution tree to

evaluate technical problems and find appropriate

solutions.

Handled 1000+ customers daily in fast-paced office setting in coordination with solid team of 9 customer service associates.

Associate of Science: Business

Administration

Antelope Valley College - Lancaster, CA

2022-08 -

Current

High School Diploma

Desert Junior-Senior High School - Edwards, CA

GPA: 3.46

Member of 4H

2008-08 -

2011-05

Successfully started a non-profit organization

Obtained licensure and certification from the

Department of Healthcare Services for two detox

treatment facilities and one outpatient treatment

facility.

Contact this candidate