Service Representative Customer

Orlando Martinez

Miami, FL 786-***-**** ***********@*****.***

Profile

Highly adaptive, I’m always positive and able to see the big picture, possessing the prioritization skills and follow- up to manage multiple projects from inception to implementation. My professional and pleasant demeanor allows me to establish and maintain effective working relationships with my peers and management, while building trusting business relationships with contacts and customers outside my working organization. I pride myself in my work ethic and commitment to trust, confidentiality and responsibility, which enables me to successfully work independently, with minimal supervision. Along with a bilingual fluency in Spanish, I have a natural ability to interact and communicate information and ideas effectively with the realization that active listening is an important component to productive communication.

Work Experience

Floreco Inc. (2012-2020)

Customer Service, Inventory, Collections, Accounts Receivable Coordinated the delivery shipments from port, warehouse and jobsite. Handling the movement of a minimum 20 containers per day from along with providing weekly reports and forecasts along with handling the accounts receivable/payable for the project/s.

• Working with the client to provide the most cost effective service while maximizing the amount of deliveries made

• Displays critical thinking and adjusting to the daily issues that arise in transit

• Treats all clients and hired carriers with respect

• Well-rounded in Excel system weather its formatting a current report or creating new reports for each project.

• Placed orders of flowers from supplier as per daily set up base on the occupancy or special occasions and stored it properly

• Used sales computer technology like D-Flower to maintain customer records and seller merchandise and other orders

• Effective communicating skills with clients & co-workers

• Demonstrates competence and knowledge in all work-related activities

• Displays ability to listen attentively and shows eagerness to learn new skills Blooming Rose (2000-2012)

Customer Service Representative, Inventory, Collections, Accounts Receivable Coordinated the delivery shipments from vendors, to customs and warehouses. Handling the movement of all containers daily, providing weekly reports along with handling the accounts receivable/payable for the project/s.

• Coordinates with vendors, clients and other sources by informing them of the statuses during the shipment process

• Used sales computer technology like D-Flower to maintain customer records, seller merchandise, and other orders

• Maintain customer accounts and record account information. Oversee customer financial accounts and process customer adjustments. Make product recommendations or services to customers based on their needs and preferences.

• Handled customer complaints and provided alternatives/solutions to ensure resolution

• Manages the flow of tasks needed to obtain funding in a timely manner

• Consistently demonstrates courtesy to all customers and co-workers on the job

• Demonstrates competence and knowledge in all work-related activities Orlando Martinez

Miami, FL 786-***-**** ***********@*****.***

Flores Condo (1989-2000)

Customer Service Representative, Collections, Accounts Receivable Coordinated the delivery shipments from vendors, to customs and then warehouses. Handling the movement of all containers daily along with providing weekly reports and forecasts along with handling the accounts receivable/payable for the project/s.

• Coordinates with vendors, clients and other sources by informing them of the statuses during the shipment process

• Used sales computer technology like D-Flower to maintain customer records and seller merchandise and other orders

• Maintain customer accounts and record account information. Oversee customer financial accounts and process customer adjustments. Make product recommendations or services to customers based on their needs and preferences.

• Handled customer complaints and provided alternatives/solutions to ensure resolution

• Manages the flow of tasks needed to obtain funding in a timely manner

• Treats all customers, families, referral sources, doctors, vendors, and co-workers with dignity and respect

• Consistently demonstrates courtesy to all customers and co-workers on the job

• Demonstrates competence and knowledge in all work-related activities

• Displays ability to listen attentively and shows eagerness to learn new skills

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