Service Representative Patient
Resume:
L
Mary LOPEZ
********@***.**
M
FONTANA, CA -
California 92336
SUMMARY
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
SKILLS
Routing Lab Results
Appointment Confirmation
Medical Filing
Recording Histories
Medical terminology
Strong interpersonal skills
Friendly, helpful and compassionate
attitude
Team player
Strong work ethic and employer loyalty
EXPERIENCE
Patient Service Representative
Riverside, CA
Riverside Advanced Imaging/ May 2021 to Apr 2022
Answered patient questions and fielded complaints to resolve issues. Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations. Coordinated with patients and healthcare professionals to meet patient needs. Scheduled and confirmed patient appointments with patients and healthcare professionals.
Sterile Processing Technician
Apple Valley, CA
St. Marys Medical Center/ Sep 2017 to Jan 2021
Prepared trays, instrument packs and surgical sets. Readied instruments for sterilization procedures and completed decontamination protocols.
Gathered and prepared instruments and surgical supplies. Recorded results of biological and diagnostic tests. Placed orders and restocked supplies for decontamination area. Front Office / Medical Records
Victorville, CA
Electrophysiology Institute / Dr. Ramin Ashtiani/ Nov 2016 to Sep 2017 Scanned incoming documentation.
Maintained complete confidentiality in accordance with organization and legal requirements.
Purged outdated files.
Observed confidentiality and safeguarded all patient-related information. Lab Manager
Victorville, CA
The High Desert Institute/ Oct 2004 to Oct 2015
Coordinated recruitment, paperwork and payments for laboratory participants. Maintained detailed records and completed regular reports for operations, accounting and human resources needs.
Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
Maintained clean, orderly and safe working environment according to implemented safety guidelines.
Drew, processed and labeled specimens for analysis, Ran and maintained all laboratory equipment.
Reported lab results to 3 Cardiologists.
My work maintenance and QC was overseen and regulated by a CLS and by two governing agencies, CLIA and COLA. I prided myself on the continued success of my proficiency testing.
I would also draw patients for testing when necessary. Managed supply purchasing, restocking and inventory tracking. CERTIFICATIONS
Phlebotomy Certification CPT#00034820 thru 3/2023
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