FREDDIE PUGH

**** *. ******** ***

CHICAGO, IL **653

312-***-****

EXPERIENCE

Desktop Support Tech for Strategic Systems from 11/1/2022 To 11/30/2022

Contract work for the Victoria Secret Stores

Performed trouble shooting for network connecting the wireless devices

Service Advisor & Help Desk Tech Microsoft Retail Stores From 10/2013 To 09/2018

Assisted customer with purchase of proper solutions hardware and software

Performed software and hardware configurations and installations

Personal training on both software and hardware groups or one on one

Supported Microsoft products including windows, 7,8,10, MS office Suites

O365 Skype, Teams, Outlook, Virus removal tools

Hardware Supported: Mobile devices such the entire Surface Family

Windows phones, androids, iPhone & iPad, laptops dell, Hp,

Desktops Surface studios, dell desktops Hp desktops

Gaming System Xbox one and One x

Install Technician- Sierra Consulting Group from 8/2012 to 2013

Provided onsite support and installations rollouts For the Chicago Public Schools

For Mac’s & PC’s Both Desktops & Laptops

Home Base Advisor Kelly Services-Apple from 10/2010 to 4/24/2011

Provided call center solutions for Apple Iphone’s Ipod’s, Ipads OS System

Supported Win XP, Vista, 2000, & Win 7, Also Mac OS X, Snow Lepard

Itunes, Outlook, Internet Explorer, Safari

Consultant from January 2000 to Oct 2010 Law Office E.J. Marshall

Setup Network, Maintain Server, Configured Desktops, all software installation

On desktops and servers maintain Printers and office equipment, setup

E-mail accounts and managed internet accounts, installed all desktop updates

And Program fixes, also function as helpdesk for desktop issues

Software support for Ms Office 2003, Advantex legal document software

Ez-filing Bankruptcy Application, Blackberry Install, Active Directory

Zack Research Investments from May 2001 to March 2007

Computer Specialist Duties – Desktop Support, System Configurations,

Break Fix, Employee Training, Order New Computers and Supplies

Setup Vpn, Help Desk Support, Telephone Support, All Software

Installations, Windows XP, Windows2000, Server 2000 Ms 0ffice

Setup all desktop, Installed and test application on desktops

Test network connectivity for desktop workstations, resolved all

Hardware and software issues at desktop level, blackberry Installs

Supported applications Win95, Win-nt, Win 2000, Win Xp, Ms-office

2000, 2003, in-house custom software Ms-Outlook, Goldmine, Active Directory

Independent Contractor from June 1999 to Present for Dorsey Norman III

Duties NT-Administrator break fix workstation configurations

Desktop Support, End User Training, Tech Support, Software and Hardware

Purchases

ENTEX-ABNAMRO from Feb 1999 to April 1999 Senior Customer Engineer

Windows 98, Break Fix, Special Projects, Mail Migration Team, Software and

Hardware Conversion Team Novell 4.x.

EDP Contract Services from Aug 1998 to Feb 1999

LAN Administrator, Lotus Notes Administrator, Desktop Tech

Software Installation Specialist.

Kupferberg, Goldberg & Neimark Computer Specialist from Feb 1987 to

May 1998. Duties Supervisor of MIS Department, Network Consultant,

Network Administrator, Hardware Tech, Lotus Notes Administrator

Experience with Novell 2x, 3x, 4x, Windows NT, Win95, Ms-office Win98

WP Office Lotus Suite Lacerte, Prosystem FX Creative Solutions

PACs Time and Billing and Help Desk Specialist

Member of the Hi-Tech Committee.

Nyan, Pfister, Bambrick & Mckinzie Law Office Computer Consultant

Jan 1999 to Oct 2000. Duties Maintain Network, Perform Servermaint.hardware

Software installs, Supported Word Perfect, Lotus, Time Slips, In House

A/R, A/P software, Setup e-mail applications, performed Break Fix to hardware

Trained Employee’s on new procedures and applications whenever accplicable

EDUCATION

College Of Automation: Associate Degree in Data Processing

Business Management as Major

Gage Park High: College Prep Classes

High School Diploma

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