Call Center Services Assistant

FRANCISCO PARRA

**** ***** ******, *** *******, CA, 90065 · 323-***-****

*****.*****@*****.***

Great Attendance. Received a 10+ years safety certification. Always prepared to work. Strong customer focus. High expertise in call center operations. Effective at bringing a team together to accomplish business goals. 15+ years of experience in cash handling. Solid track record for meeting deadlines. Ability to de-escalate customers in vulnerable states.

EXPERIENCE

JULY 2020 – PRESENT

COURT SERVICES ASSISTANT II, LOS ANGELES SUPERIOR COURTS

• Assembled files in preparation for courtroom use, by collecting and delivering court records to the expected courtrooms

• Cooperated with the public to better assist them in handling their court case

• Organized individual criminal files to their perspective cabinets

• Attained and updated criminal warrants, payments, refunds, and court calendars

• Answered phone calls and assisted customers with their questions about their case

• Processed court mail and distributed the mail to their specific department MAY 2007 – JUNE 2020

ASSISTANT MANAGER, BARNES AND NOBLE

• Supervised store operations in meeting all metrics and requirements

• Created work schedules for 80-100 employees

• Regulated merchandise in the backroom to meet company specifications

• Overlooked all customer issues and human resource complaints

• Responsible for all aspects of receiving and stock-taking inventory

• Reinforced a positive work environment among employees

• Collaborated with employees to maintain excellent relationships with customers

• Take charge in repairing minor issues with the building to maintain customer safety

• Assisted in the development of high potential employees for their career advancement MARCH 1997 – APRIL 2007

DOCK LEAD, UPS FREIGHT

• Managed 55 dock workers in a unionized warehouse to meet deadlines

• Unloaded freight loads from inbound and outbound trailers

• Checked on inventory monthly to make sure that there was enough proper equipment

• Filled out repair orders when equipment needed to be replaced

• Audited new equipment into storage bins for future operations

• Carefully handled and properly documented hazardous materials going in and out of the warehouse

• Assembled proper paperwork to collect information on system inventory

• Served as an operations manager to oversee the complete warehouse operation. 2

EDUCATION

1991-1994

HIGH SCHOOL DIPLOMA, BENJAMIN FRANKLIN HIGH SCHOOL SKILLS

• Leadership experience

• Communication

• Policy and procedure adherence

• Teamwork and Collaboration skills

• Ability to adapt to pressure

• Strong work ethic

• Efficient time management skills

• Problem-solving skills

• Bilingual in Spanish and English

• Organization and dependability

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