Service Representative Customer

SUMMARY

Enthusiastic customer service representative with five years of retail and healthcare experience responding to all manner of customer inquiries. Seeking a role, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

SKILLS

Call Center Operations

Communication and Client Relations

Customer Service and Sales

De-escalation and Conflict Resolution

Proficient with Microsoft Office Applications

WORK EXPERIENCE & LEADERSHIP

Medstar Southern Maryland Hospital Brandywine, Maryland

Customer Care Support October 2020 - Present

Interact with members via telephone to respond to inquiries, complaints, appeals and/or grievances in accordance with state and federal compliance requirements and internal guidelines

Answer a high volume of inbound calls

Suggest and share ideas for system and process improvement

Internal communications/requests - client, teams, and departmental

Scheduling of meetings with team and/or client

Utilizing our applications for case research

Ensuring all internal processes are followed as well as remaining HIPAA compliant

Additional responsibilities within scope of position

Fort Washington Nursing Home Fort Washington, Maryland

Customer Care Support October 2019 – October 2020

Work in collaboration with team members to ensure the service needs of Homecare CS customers are being met with outstanding service levels

Interact with members via telephone to respond to inquiries, complaints, appeals and/or grievances in accordance with state and federal compliance requirements and internal guidelines

Answer a high volume of inbound calls

9ja Café Clinton, Maryland

Customer Care Representative June 2018 - August 2019

Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)

Worked at the customer information desk for 10+ hour shifts

Welcomed 1000+ customers during store opening event

Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

Christ Chapel MD Temple Hills, Maryland

Admin Assistant April 2017 – June 2017

Provide ongoing administrative support to media team director, driving organizational success through the management of daily operations and special projects

Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements

Compose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication

Contact this candidate