Papa, Victor Oese

SUMMARY AND SKILLSET

A highly motivated, solution oriented system administrator with over 10 years of experience working with Linux and Unix

Driven and passionate about technology and proactively learns new technologies to keep up with emerging trends with aspirations of being a highly skilled unix solution architect

Able to learn quickly and apply new knowledge effectively

Extensive operational experience in the installation, configuration, upgrade, maintenance, performance monitoring and troubleshooting of CentOS, RHEL and Debian systems

Over 7 years experience with automation in shell scripting

Deep knowledge in virtualization, especially KVM, VMware ESXi and working knowledge IBM LPARS and follows trends in micro services and container technologies

Implemented thin-provisioned LVM backed LXC containers for a web development team

2 year experience handling core data center networking including IGP - OSPF, EGP -ISIS, redundancy using VRRP and GRE-based VPNs

Experience in handling major Linux distributions such as Red Hat Enterprise Linux/CentOS, Suse Linux Enterprise Server, Debian/Ubuntu server and many more Linux OSes as well as other UNIX based OS such as IBM AIX, the BSDs and OpenSolaris

Direct hands-on experience in managing NetApp FA3250 filers with Data ONTAP 8 7-Mode

Provided level II support in technical operations including virtual desktop performance troubleshooting, access issues and general troubleshooting/problem solving as well as monitoring and responding to customer environment issues

Worked on various hardware platforms such as the IBM P595 and X3850 M2 mid range servers and IBM Power and Intel based JS22 and HS22 blade servers as well as other equipment such as high-end Huawei NetEngine edge routers

Working Knowledge and experience in AIX administration, PowerVM and LPARS

Configured and troubleshot active network equipment such as Cisco 6400 series routers and Catalyst core switches

Experience in the maintenance of SLES server running Novell GroupWise with e-Directory

Green card Holder (US form I-551)

TECHNICAL COMPETENCIES

OS administration: UNIX including Linux (SUSE, CentOS, Debian, Gentoo, Arch), IBM AIX; *BSD, OpenSolaris

Virtualization: KVM, LPAR, Bhyve, Vmware ESXi

Configuration Management - Ansible.

Containers – LXC, Zones, Jails, Docker

Working knowledge of containerized technologies: Kubernetes and OpenShift

Server hardware (IBM) and Storage (NetApp, Huawei OceanStore) administration

Storage technologies – ext 3, 4, LVM, btrfs, ZFS

Databases - PostgeSQL, SQLite

Programming: Working knowledge of Bash, HTML5, CSS3, Javascript,Python and a basic knowledge of C and Java.

Victor Oese Papa adt1aa@r.postjobfree.com 214-***-**** EXPERIENCE

Shift Lead, Fabric SRE - IBM Cloud

October 2019 - Present

● Converted to Full-Time employment as Fabric SRE in IBM Cloud Fabric Development Generalist, Fabric SRE, TekSystems (Contracted to IBM Cloud) October 2017 - October 2019

● I ensured day-to-day site reliability for TekSystems’ client core automation system

● I investigated and resolved customer escalations from Level I support of issues related to TekSystems' client core automation systems

● I ensured DNS reliability for other teams and customers of TekSystems' client

● I communicated with developers to provide key information for product improvement

● As a shift lead, I spearheaded the mitigation of customer impacting events and other unplanned outages by mobilizing engineering and management teams to focus on the resolution of these issues and follow up on the Root Cause Analysis. Dizzion Inc, Denver CO – Virtualization Support Administrator 1 October 2016 – March 2017

Provided day to day support of technical operations, Including virtual desktop performance troubleshooting, access issues and general troubleshooting/problem solving.

Maintained critical customer infrastructure systems and applications including, Active Directory, VMware vSphere, VMware vShield, Monitoring, DHCP, and DNS services.

Assisted in the maintenance of the CentOS based ZFS storage solutions powering the virtual desktops.

Monitored/responded to customer environment issues.

Recorded customer and problem information in the ConnectWise business system.

Updated tickets with appropriate entries of activities, and closes tickets with resolution entered upon completion.

Escalated complex problems to the appropriate engineering group.

Deployed virtual desktops to customers and support integration and onboarding efforts.

Developed and managed relationships with customers through provisioning and technical support.

Kenya ICT Authority, Nairobi KEN – Data Center Hardware specialist March 2015 – February 2016

Moved critical government services from a physically siloed environment to a virtualized environment based on CentOS/KVM/libvirt as well as dynamic LPARS and VMware ESXi thereby saving 60% of operational cost

Maintained an array of HA, load balanced RHEL 5 BIND authoritative nameservers for the .go.ke domain as a split slave using Ansible

Monitored the data centers core systems (compute, storage and network) using vendor provided tools as well as inbuilt solutions based on Cacti, Nagios and other performance monitoring tools

Troubleshot hardware and system issues

Victor Oese Papa adt1aa@r.postjobfree.com 214-***-****

Assisted in maintenance, monitoring, troubleshooting and resolving/escalating other systems such as Power and HVAC

Directorate of E-Government - Nairobi KEN - ICT Officer 2 February 2012 – March 2015

Working as support for various system, I was introduced to the Government Data Center(GDC) where I maintained multiple systems in diverse hardware including IBM P595, X3850 M2 mid range servers and IBM Power and Intel based JS22 and HS22 blade servers and software platforms.

Maintained a DR environment based on AIX/LPARS for an important government client.

Maintained NAT translations for the Public Zone servers on the firewall

Maintained the GDC’s copy of the National Civil Service Distributed Database on PostgreSQL on CentOS

Contributed to the National Public Key Infrastructure roll out by installing, configuring and maintaining the government CA RHEL6 RA servers and set up Apache httpd and sendmail MTA

Ministry of Transport - Nairobi KEN - Linux Admin II June 2008 – February 2012

Transitioned the e-mail system from Postfix/squirrelmail to Novell Groupwise based on SUSE Linux Enterprise 10 SP2 and I was the technical lead in a multi-ISP setup to improve internet reliability

Performed first-level support for the Ministry’s network, supporting over 500 nodes set up in two VLANs

Provided user support: Installation, repair and maintenance of ICT equipment and associated peripherals and addressed user queries. Victor Oese Papa adt1aa@r.postjobfree.com 214-***-**** EDUCATION

Bachelor’s Degree (Bsc) Pass University of Nairobi 2001-2006 Diploma (IMIS) Credit Strathmore University 2001

CERTIFICATIONS

Name Issuer Date

● ITIL Foundation APMG International 15/05/2013

● PRINCE2 Foundation APMG International 06/06/2012 Working on

● LPIC-2 The Linux Professional by 12/2022

Institute

Victor Oese Papa adt1aa@r.postjobfree.com 214-***-****

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