Manager Coordinator Recovery Coach

Location:

Chicago, IL

Salary:

50,000.00

Posted:

December 13, 2022

Contact this candidate

Resume:

SUMMARY OF QUALIFICATIONS

Human Services professional with more than 10 + years of experience effectively working with at risk populations.

Strong ability to work well alone and under deadline pressure with accuracy and efficiency.

Warm, outgoing personality and ability to interact effectively with various age groups and populations.

Advance proficient in usage of Microsoft office, TruCare, Outlook, Excel, PowerPoint, Caspio, Texture, Dynamo, QNXT, IDOA, Skype for Business, WebCM, and Penelope systems.

EDUCATION

Master of Science in Counseling National Louis University, Chicago IL

Concentration in Clinical Mental Health August 2016- June 2019

Bachelor of Arts National Louis University, Chicago IL

Applied Behavior Sciences August 2011- June 2013

PROFESSIONAL EXPERIENCE

Centene Cooperation

LTSS Clinical Case Manager Coordinator February 2022- August 2022

• Assessing members’ current functional level, developing and monitoring Care Plans. Collaborating with both medical and behavioral providers to ensure optimal care for members.

• Working in-person and telephonically with members to identify both behavioral and physical health issues. Setting goals and implementing action steps towards achieving goals.

• Understanding and complying with NCQA guidelines and HEDIS measures.

• Coordinate services, request authorizations with UM and ensure the agreement is aligned between the member, agencies, and MCO.

Lutheran Social Services

Residential Reviewer March 2020 – February 2022

Interview and complete Psychosocial Assessment with clients &/or guardians and provide discharge recommendations for each client.

Create individualized treatment plans with specific and measurable goals.

Complete documentation according to Williams & Colbert Consent Decree.

Maxim Staffing Agency - Cook County Hospital and System

Care Coordinator November 2019 – March 2022

Proficient in completing home assessment visits, verifying eligibility for services, documentation of finding in Care Management System.

Knowable with developing and implementing care plans for member’s preference working with Disabilities, Aging, and TBI members on LTSS waiver program.

Create service plan that reflect the need identified with determination of need and within policy.

Evaluate progress of member’s goals, schedule visits upon change in conditions, create and update authorizations for services needed.

Aetna Better Health of Illinois

Case Management Coordinator January 2015 – March 2019

•Setting appointments to ensure assessments are performed on individuals within thirty days of enrollment. Inputting assessments and other related documentation into a computer carrying a caseload of one hundred members.

•Advocating in members' best interest, authorizing services, and educating members to ensure they have services that are needed and eligible.

•Supporting multiple aspects of care to ensure an individual’s needs are provided for regarding managing member’s care.

•Regular correspondence with upper management/members to meet goals and objectives needed for compliance with state health care regulations.

Thresholds, Chicago IL

Resident Shift Staff June 2014 - December 2014

•Monitoring and documenting residents’ activities in concert with DCFS regulations, files, and systems, which may include medical records, care management systems, etc.

•Provided crisis management, and assisted in the development of treatment plan to assist resident with independent living skills, including managing time, financial budgeting, menu planning, grocery shopping, and housekeeping.

•Facilitate didactic and therapeutic groups and activities for living independently.

•Utilize internal and external organizational resources to facilitate, engagement and retention in living positively. Planned and participated in community activities with residents.

Chicago Women Aids Project

Recovery Coach March 2014 – June 2014

•Coach participants in identifying goals related to reduction or abstinence of substance use.

• Assessing clients with barriers to meeting recovery goals and implementing plans to achieve recovery with one on one contact.

•knowledge of the practice of clinical interviewing/ counseling skills

• Facilitate groups with expertise, demonstrating the ability to engage, set limits, and monitor the group process

•Encourage the positive aspect of life to avoid self-criticism and critical opinions.

•Maintaining database to manage client files and ensure all necessary paperwork is documented.

•Assist with planning, recruitment, and delivery of the program. Assist with planning and organizing events and fundraisers, including an annual conference for women, data collection, and reporting to funders.

Sister House Recovery Home

Weekend Supervisor September 2013 - February 2014

Perform duties that assist residents with personal needs. Monitoring women's daily activity in the recovery program, greeting visitors, and answering phones. Document one-on-one intervention with residents.

Advocating, and educating residents on house regulations and policies, formulating and implementing behavior support plans. Supporting women with adapting to increase independence.

Provides education to residents on ways to reduce or abstain from high-risk substance use behavior.

Performs supportive tasks for residents, such as appointment scheduling, referrals to community-based resources, and directions on how to access; and follows up after all activities to determine success.

Haymarket McDermott Center

Detox Shift Supervisor Fill-In January 2007 – June 2011

•Supervises, evaluates, and help train addictions specialist and interns with program objectives.

•Assure that the program’s clinical activities are conducted within policy and procedural guidelines. Monitoring the timeliness and quality of service.

•Facilitate didactic and therapeutic groups and activities aimed at increasing recovery behaviors.

•Assists patients in identifying goals related to reduction or abstinence of substance use. Assess for potential barriers to meeting recovery goals and assist with implementing plans to achieve recovery.

References

Name: Natalia Wright, MSN, RN

Title: Register Nurse

Organization: PCC Community Wellness

Address: 115 N. Parkside

Chicago, IL 60644

Phone: 773-***-**** ext. 120**-***-*** 9936

Email: *********@*****.***

Name: Jashawn Hill

Title: Youth Program Manager

Organization: Chicago Survivors

Address: 1010 W. 35th St., Suite 519