Customer Support Care

Gilda Jean Hill

Memphis, TN

901-***-****

adt18h@r.postjobfree.com

m

Professional

Summary:

Focused customer

relations,

professionally skilled

in lead generations,

customer

relationship

development and

sales, outside sales

and telephone sales.

Accomplished in

providing

unsurpassed

support for

demanding

customers.

Competent sales

agent driven to

exceed sales goals

and build long term

relationships with

customers. I

facilitate positive

experiences through

high quality

customer care and

prompt

resolution of

complaints and

issues.

Skills:

Excellent Customer

Service

Expert in Quoting

Information

Great

Communicator,

written and spoken .

Skilled in client

needs analysis

Word, Excel and

Outlook experienced

Excellent negotiation

skills Licensed in Life

and Health

Insurance

Licensed

X-Ray Technician

Work History:

Insurance Agent:

04/21 - presently

employed

Agent for

Symmetry Financial

Group, Memphis, TN

•Approach

potential clients by

using direct

marketing

mailings

and phone contact

leads.

•Cultivated new

business by offering

presentations

on financial

well being to

individuals, families

and group

meetings.

•Determine client

needs by listening

and scheduling

fact finding

appointments.

•Selling the

products that fit the

client's

needs and

researching further

financial needs.

Regional Sales

Manager 3/20 -4/21

Manager for

Enhanced Payment

Systems - Memphis,

TN

•I capitalized on

industry trends to

shape and

enhance value

added solutions and

strategies for

new market

developments.

•Contacted key

accounts regularly

and achieved high

satisfaction scores

by routinely

reassessing needs.

•gave benefit

oriented

presentations to

drive revenue.

Insurance Sales

Agent 03/17 - 09/20

Combined

Insurance - Started

off in Memphis then

moved to

Lexington, KY area

•I customized

existing insurance

programs to suit the

needs

of individual clients

by analyzing specific

requirements.

•I sought out new

clients by

networking, direct

referrals

lead data bases and

cold calling.

•I recommended

type and amount of

coverage based of

analysis

customer

circumstances

using persuasive

sales skills.

As an X-ray tech I

handled the patient

and carefully helped

them get

professional care

Insurance Agent

10/16 - 3/17

Bankers Life

Insurance -

Memphis, TN

•I approached

potential clients

through direct

mailings,

and phone contacts.

•I offered

presentations to

clients on Term and

Whole Life

insurance as well as

Medicare

supplements.

•I determined

client needs by

having fact finding

personal

appointments.

•I spent ample

time with clients

verbally reviewing

and

explaining

documents for the

clients

comprehension.

•Responding to

customer calls

swiftly to resolve

issues

and answer

questions.

Various temporary

jobs through

Randstad and

working in Med

offices, greeted

clients and

answered phones as

well as answering

patients needs and

questions.

•I provided primary

customer support to

external and external

customers.

•I worked for

several companies

doing telephone

sales .

Education:

Memphis State

University, 2.5 years

majoring in

Education -

Memphis, TN

Success School of

Real Estate,

Memphis, TN

Tennessee

Department of

Insurance, Certified

in Life and Health.

Contact this candidate