Data Entry Customer Service

Jakia Sultana

C u s t o m e r S e r v i c e P r o f e s s i o n a l

Astoria, NY 347-***-**** ********@*****.***

OBJECTIVE

Dedicated and Performance-oriented Multilingual Professional with over 5 years of experience in customer service satisfaction. Aiming to leverage a proven knowledge of conflict resolution, customer communications, and customer satisfaction skills to successfully the customer service job role at your company E D U C A T I O N — EXPERIENCE

CUNY York College

-B. S Health Science

Awards & Honors Dean's List

KEY SKILLS —

Team Building

& Leadership

Client

Management

Analytical

Skills

Cognitive

Flexibility

Customer

Service

Orientation

Public

Speaking

Active

listening skill

Time

Management

Emotional

Intelligence

Strong Work

Ethics

Interpersonal

Skills

Excellent

Communication

People

Management

Language —

Bengali

Hindi

Spanish

November 2021 - Present

Customer Service • Delta Air lines Jamaica NY JFK

Digital literacy in navigating web-based and airline- specific software applications, email, instant

messaging, and internet searches.

Analyze existing accounts, check for errors,

anomalies, and otherwise monitor the overall data

integrity of membership databases

Performs service recovery duties according to the operational needs in case of inclement weather

and maintenance interactions using Salesforce.

Resolves customer requests, questions, and

complaints frequently requiring analysis of

situations to determine best use of resources

September 2017 – October 2021

Customer Service • EMRC Aviation • Flushing NY LGA

Inspect and verify documentation and Assists

employees with payroll and scheduling

complied with management policies to ensure

high quality level of safety

Assists with timekeeping functions, data entry,

data

verification, reconciliations and filing

Prioritize work and detail oriented and meet

deadlines on time

Contact this candidate