Service Representative Customer

BRENT M KEHRER

*** ********* **., **********, ******** 63385

636-***-**** : ******@*****.***

Executive Summary

High-performing Manager with 24 years of managerial experience in retail and restaurant environments. Skills

● Ambitious and goal-driven.

● Excellent written and oral communication skills.

● Skilled in Microsoft Office Products.

● Detail-oriented.

● Provide top-notch customer service.

● Excel in a fast-paced environment.

Professional Experience

Sales and Service Route Manager

PureForce/Proguard/Ecolab

February 2015 to Present

● Responsible for installation of commercial warewashing equipment and chemical dispensing systems for various clients in one of the district’s largest territories. Ensure installation of equipment in accordance with customer requirements and prearranged work orders, while ensuring all installations are in accordance with local codes and good operating practices.

● Provides excellent response time with proven ability to dissect complex problems and processes and provide solutions regarding escalated emergency service requests..

● Perform daily RSC’s and scheduled maintenance of commercial warewashing machines from a variety of manufacturers. To include but not limited to Jackson, CMA, ADS, Moyer Deibel, Hobart and installation of Rayburn and FSS equipment. Perform quality testing to ensure equipment is functioning properly, monitor dilution control and provide recommendations to customers on proper equipment and chemical usage.

● Accountable for overall client satisfaction of custom delivered solutions. Assistant Store Manager

July 2011 to February 2015

Rent-A-Center – Warrenton, Missouri

● Merchandising the showroom floor

● Executing sales and collections programs

● Managing and maintaining inventory

● Opening and closing the store

● Assisting with product delivery, service and returns Store Manager

January 2008 to July 2011

RadioShack – Maryland Heights, MO

• Job duties and responsibilities involve: regular and significant management responsibilities; independent thinking and decision making, supervision, training, and instruction of workers; hiring, pay and performance administration; discipline and separation; responsibility for safety and security; responsibility for receipts, deposits and reporting in accordance with company policy.

• Store Manager responsible for the product ordering, inventory, opening and closing, personnel and timekeeping (including discipline, wage administration, performance reviews, hiring, employee relations, etc.) labor scheduling, merchandising, customer relations, sales reporting, office procedure, direction of store operations and training.

• Completed 6 month training program in 2 months.

• Trained entire new staff.

• Maintained sales goals throughout the training process. Membership Director/Customer Service Representative February 2006 to August 2007

DirectBuy – Chesterfield, MO

• Responsible for booking, touring, and closing appointments with prospective members.

• Toured prospects in a 1.5 hour presentation and then closed the sale of a $4,500 membership on the initial appointment.

• Maintained a mandatory close rate of 50%, resulting in over $450,000 in revenue in a one year period.

• Provided support in product selection, acquisition and service for over 750 different manufacturers. Restaurant Manager

February 2003 to January 2006

Super Smokers Bar-B-Que – Sunset Hills, MO

• Trained new managers in areas of money management, inventory, ordering supplies and cost management.

• Hired and supervised staff of twenty, creating an enthusiastic, team-oriented environment.

• Reconciled daily receipts and prepared bank deposits. Banquet Supervisor

September 2000 to February 2003

Forest Hills Country Club – Chesterfield, MO

• Consistently exceeded the expectations of club-members by providing outstanding customer service and guests relations at various club events. Restaurant Manager

October 1998 to September 2000

Hooters of America – St. Louis, MO

• Temporarily relocated to Green Bay, Wisconsin to assist the company in opening a new location and oversee operations.

• Managed the St.

• Louis Union Station store and achieved the third highest sales volume in the country.

• Took charge of interviewing, hiring, inventory control, ordering, supervising, sales management and receipt reconciliation.

Certifications and Awards

● Certification of Food & Safety Sanitation 2020

● Summit Club $2M Achievement Award 2019

● Outstanding Performance Sales Budget and Safety Award 2016

● Sales and Service Route Manager of the District 2016

● Division of the Year 2015·

Education

Columbia College May 1996

Columbia, Missouri

Business Administration Management

Bachelor of Science

3.67 GPA

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