Claims Desk Adjuster Trainee & Missouri Notary

CHRISTINA WRIGHT

***** * **** ******* * Independence, MO 64052

************@*****.*** (913) 605- 4113

All Lines Licensed Claims Desk Adjuster Trainee & Missouri Notary

Diligent and detail-oriented professional with 5+ years of experience in reviewing property insurance coverage. Skilled in delivering high-quality customer service in requesting documentation for property claims and insurance requirements. Adept at determining proper course of action through effective judgement and analytical decision-making skills. Leadership and management experience.

PROFESSIONAL EXPERIENCE

The Adjuster School Pre-Licensing & Training September 2022 to November

Texas All Lines Claims Adjuster License

• Coursework to review insurance policy coverage for property, auto, marine and workers compensation.

• Testing on comprehension of insurance coverage requirements and claims handling.

• Xactimate Level 2 training.

Hawthorn Bank Independence, MO August 2020 to July 2022

Loan Department Assistant Layoff

• Reviewed insurance policies for property insurance requirements and coverage amounts.

• Monitored loans for HMDA regulatory requirements and communicated revisions to loan officers.

• Requested documentation from loan officers for private mortgage insurance coverage requirements.

• Prepared adverse actions for loans that were denied or withdrawn by the borrower or underwriter.

• Completed various projects, compliance audits and reporting requirements for the lending department.

• Monitored and compiled data for monthly accounting reports and lending expenses.

First Federal Bank Kansas City, MO March 2020 to August 2020

Loan Processor

• Reviewed loan files for property insurance requirements and obtained policy documents.

• Requested property title, insurance, tax, appraisals, inspections, surveys, and employment information.

• Called borrowers regarding loan applications and conveyed requirements needed for the loan file.

• Responded to inquiries from realtors and title companies regarding documentation requirements.

• Performed preliminary review of all new loan files, qualifying factors and documentation needed for approval.

Cohen Financial Group Leawood, KS July 2019 to November 2019

Portfolio Loan Manager Contract Position

• Reviewed new loans for insurance coverage, taxes, inspections, escrow analysis and various lender requirements.

• Requested insurance claim documents for property repairs, inspections, lien releases and reimbursement checks.

• Answered calls from borrowers for documentation needed for loan files and payments.

• Responded to requests from asset managers and the legal department for property insurance claims documents.

North American Savings Bank Grandview, MO July 2017 to March 2018

Loan Servicing Supervisor Contract Position

• Supervised call center operations and staff in the loan servicing department.

• Provided support to the insurance department by obtaining premiums for escrow accounts.

• Reviewed new loans for property insurance documents and coverage requirements.

• Monitored call volume, staffing and transaction processing to meet service level agreements.

EDUCATION & LICENSING - Life Office Management Association designations FLMI, ACS, PCS, Business Management & Insurance Compliance, Investment Company Institute, Texas All Lines Claims Adjuster License & Training. Missouri Notary Commission.

SYSTEM EXPERIENCE

• Xactimate Level 2 Claims Estimate Software

• Microsoft Word, Excel, PowerPoint, Outlook & Access.

• OneNote

COMMUNITY INVOLVEMENT - Operation Break-through, United Way, Humane Society, Corporate Challenge. KC Pet Project.

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