Geraldine Adams

**** ****** ***** *****

Reno, NV 89502

Cell: 619-***-****

adt14a@r.postjobfree.com

Summary

Dedicated Customer Service Representative motivated to maintain Customer Service satisfaction

And contribute to company success.

Results orientated as a strategic professional with 9 years in the Customer Service Medical Industry.

Skills

Strong organizational skills

Effective oral and communication skills

Energetic work attitude and ethics

Courteous and professional demeanor

Data Entry

Microsoft Power Point

Excel

Scheduling

Experience

We Kitchens October 5, 2021 to November 18, 2022

Receptionist

Answered Multi-Phone lines

Provided Customer Service to Clients with questions regarding the Process of how Designs work

Provided Customer Service to Clients with concerns and issues with dissatisfaction with their project(s)

Greeted Walk-in Customers

Sent emails to designers with messages from Customers

Scheduled Designer Appointments for Home Measures

Confirmed Appointments with Customers and Installations

Processed Purchased Contracts from Customers and Invoice

Posted Invoice Receipts and other pertinent information in system

Cognizant October 2020 to October 1, 2021

Document Specialist

Reno, NV

Processed Federal Government Contracts

Effectively controlled the release of proprietary and confidential information for customers

Documentation of vital information of cases

Researched data for contracts

Infosys, Inc. November 2018 to October 2020

Data Entry Specialist

Reno, NV

Effectively controlled the release of proprietary and confidential information for customers

Documentation of vital information of cases

Researched data for contracts

Provided onsite training

Arvato, Inc. August 2017 to November 2018

Data Entry Specialist

Reno, NV

Effectively controlled the release of proprietary and confidential information for customers

Documentation of vital information of cases

Researched data for contracts

Provided onsite training

Adams & Associates, Inc. June 2016 to December 2016

Administrative Assistant/Purchasing

Reno, NV

Responsible for answering multi-phone lines

Prepared mailings for Fed X to various Job Corp sites

Recorded changes for Job Corp documents, i.e., personnel changes

Initiated spread sheets to track purchasing of office and kitchen supplies

Responsible for miscellaneous duties, i.e., filing, running errands and various projects

Wells Fargo

Customer Service Representative November 2014 to March 2015

Reno, NV

Effectively controlled the release of proprietary and confidential information for customers

Provided Customer Service to Customers regarding their accounts, i.e., Overdrafts, Overdraft Protection and Loan information

Reviewed and provided information on the accuracy of bank statements and took necessary steps to

Resolve any deficiencies such as Fraud

Assisted customers with Travel to ensure debit card acceptance

Resolved customer issues

Education and Training

American Intercontinental University

Associate of Arts: Medical Billing and Coding

Chicago, IL, United States

Graduated with Honors

References Furnished Upon Request

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