Customer Support Recovery Specialist

Amy B. Millen

******.*@*****.*** 781-***-****

Career Summary

Energetic, motivated professional. Detail-orientated, task driven individual /team player. Providing ex- ceptional customer support, critical thinking problem resolutions. Proficient in Microsoft Office Suite, Microsoft Outlook, Quickbooks, Soloman, Adobe Illustrator Photoshop, Majesco, BPMi, Claims Center

(Guidewire), EZ Cash & E Pay

Key Proficiencies

Analy-cal, adaptable, self-mo-vated, resourceful, problem solving skills, reliable, Premium Recovery Specialist, Accounts Payable, Payroll Manager, Account and Cost Analyst, Vendor Rela-ons, Month End Close, Financial Statements/Reports, Bookkeeping, Balance Sheet/Bank Reconcilia-on, MicrosoJ Office, proficient in Excel/crea-ng pivot tables and to perform V-lookups. PROFESSIONAL EXPERIENCE

Nautilus Insurance Company, Scottsdale, AZ

Nau-lus Insurance is a General Liability Insurance Company that is a subsidiary of The Berkley Group, a Fortune 500 Company .

Premium Recovery Specialist July 31, 2018 to Current Fully Remote since 2020 Provide professional and understanding, assistance to insured’s, G/A’s, Nautilus Team and outside collec- tion agents. Demonstrate the ability to analyze issues in i.e. Majesco, EZ-Cash,BPMi, Daily Deposits

(Deductibles, Audits & Policy’s), Multiple Excel sheets. Track all audits to be paid or default to Direct Collec-ons. Keep accurate track of audit tax log for quarterly repor-ng. Account for all audit revisions in EZ Cash to track accurate changes and taxes.

Suburban Contract Cleaning, Braintree, MA January 2016 –July 24, 2018 Successful individually owned commercial cleaning company of 25 years Payroll Manager

Responsible for processing and verifying an accurate payroll for an expanding company of 3 states and 2 divisions, union and non union employees (rates and enrollment). Record, maintain, file and report new hires to the appropriate states along with the prepara-on of garnishments. Handle correspondence for unemployment. Work with Billing, Opera-on Mangers and Power Plant Hyatt Place, Braintree, MA August 2014-January 2016 Night Auditor

Overnight M.O.D./Security, Managed all aspects of the hotel. Preparation of nightly reports for day management. Balance and close all daily activity to prepare for the next day. Amy B. Millen

KAF Financial Group/ KAF Financial Advisors Braintree, MA September 2013 – April 2014 January 2013 – April 2013

Prosperous and fast growing financial group that offers the highest level of professional services from taxes to retirement.

Assistant-Tax Department/ Financial Advisors

Key daily responsibilities, to assist all team members as needed in the highest level of professionalism. Accurately assembled and organized client tax documents to prepare to be returned for authorization to the IRS.

Set up new financial accounts and organized monthly statements to go out to clients. Applied and documented all incoming investments to the appropriate files along with verifying all trades. Created various reports and research projects

ADDITIONAL WORK EXPERIENCE

Candid Memories by Amy Hobby 2008-Present

Meridien Hotel Boston, Boston MA ~ Cost Analyst 1990-1995 R-Chee Plumbing & Heating, Hull, MA ~ Office Manager 2007-2009 Milton Chiropractic & Rehabilitation, Bay State Physical Therapy ~ Office Manager April 2010 – July 2012 Care.com, Waltham, MA Customer support June 2015 – January 2016 EDUCATION:

Massasoit Community College:

Accounting

Law

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