Sales & Management

TIMOTHY HUTCHENS

**** *. ******* ****** ******, CO 80222 303-***-**** ***********@*****.***

SALES & Training

Sales Leadership Revenue Generation

Diligent sales professional with extensive supervisory experience. Well-versed in sales, supervisory tactics and operational knowledge with a good-natured approach to develop positive, long-term client and employee relationships leading to sustainable and profitable businesses. Known for entrepreneurial spirit, ability to connect with diverse groups of clients and employees and success in bringing knowledge from the field into tactical solutions creating efficiencies to drive growth and revenue, maximizing marketplace potential and company growth.

AREAS OF EXPERTISE

●Sales Strategy & Execution

●Customer Education & Service

●Sales and Customer service Trainer

● Supervisory

●New Business Development

●Marketing Strategies

●Business Partnerships

●Written & Verbal Communication

● Sales Relationships

●Community Outreach

●Staff Leadership

●Operational Logistics

PROFESSIONAL EXPERIENCE

Cobblestone Express Car Wash

Regional Fleet Sales Manager April 2022- present

Developed the Fleet and B2B program.

Created strong working relationships with new and existing fleet accounts to grow and expand fleet program.

Conducted sales calls and active lead generation implementing many different sales techniques.

Achieved sales success thru cold calling, market research, networking, and customer inquiries.

Successfully executed B2B and fleet sales company wide to exceed sales quotes.

Generate sales and document with Salesforce and other CRM systems

Conducted market research to develop best practices and fleet pricing.

Address all escalated customer complaints or issues and fixed them.

Preform site visits to ensure wash locations produce a quality wash and great “show”, site appearance,

Co-developed with IT Support the development of the POS design and sales processes.

Presented and conducted online and on-site training with staff and developed relationships with District Manages, Site Managers and Front-Line associates to generate fleet and B2B leads and opportunities.

●Provided customer service and follow up calls, site visits to ensure a high quality of customer service.

ICWG Driven Brands

Field and Fleet Sales Manager 2019-2022

Developed the Fleet and B2B program.

Created strong working relationships with new and existing fleet accounts to grow and expand fleet program.

Conducted fleet sales calls and active lead generation implementing many different sales techniques.

Achieved sales success thru cold calling, market research, networking and customer inquires.

Successfully executed fleet sales company wide.

Sales Generation – averaging $500,000 yearly.

Conducted market research to develop best practices and fleet pricing.

Developed training and sales guidelines for fleet sales and B2B.

Presented and conducted online and on-site training with staff and developed relationships with District Manages, Site Managers and Front-Line associates to generate fleet and B2B leads and opportunities.

●Provided customer service and follow up calls, site visits, scheduled meetings to ensure a high quality of customer service.

●Address all escalated customer complaints or issues and fixed them.

General Manager – ICWG / Driven Brands 2016-2019

●Oversee all aspects of the business including recruiting and staffing, performance management, coordination of maintenance and the ordering of supplies among other items.

●Sell various membership packages to customers, analyzing client needs and their financial limits to determine and present the best package to meet and exceed their needs.

●Co-Developed, lead and presented sales training’s to grow RPW and memberships.

●Build strong relationships with customer designed to increase the business potential with each customer, delivering a level of service that creates increases in customer satisfaction and loyalty.

●Recognized for selling between 50 - 60 % of all monthly passes to customers with exceptional up-sell delivery.

●Named one of the top three General Managers of the International Car Wash Group.

●Customer service specialist – build current client relationships to retain customers and develop new relationship to grow client base

CITY OF DENVER, DENVER PARKS & RECREATION, Denver, CO

Recreation Coordinator – Operations, Special Projects and Social Enrichment, (2009 – 2016)

●Reassigned into this key role due to downsizing and departmental restructuring resulting from significant budget cuts.

●Lead in terms of planning, development and scheduling of multiple outdoor education and recreation programs.

●Successfully manage program budgets including the purchasing of both equipment and materials.

●Utilize attention to detail to manage and maintain staff and volunteer databases and records including certifications, background checks, licensed program personnel records, attendance and retention statistics.

Outdoor Recreation Supervisor, (2005 – 2009)

●Directed all aspect of the Denver Parks & Recreation Outdoor Recreation Division, providing leadership that forward the goals of the program.

●Led the implementation of all planned outdoor education and recreation programs, maintaining alignment with the divisional guidelines and objectives of the organization.

●Coordinated special events, activities and programs, working in collaboration with recreation centers, state and local organizations and non-profits, building strong relationships with interagency staff and the local community.

●Managed highly successful marketing strategies, public relations and information distribution through the media.

●Led the production of marketing materials, brochures, flyers, emails and newsletters that targeted specific age groups, students and community needs.

●Completed numerous special projects including:

oServed as the organizer and site manager for the Ruby Hill Rail Yard, partnering with Winter Park Resort to design the volunteer program and working to secure sponsorships and donations from local businesses.

oNational Get Outdoors Day event co-organizer and logistics leader from 2008 through 2011, managing event logistics, site layout and design and assisting with marketing, fund raising and volunteers. Partnered with leaders from other agencies to achieve successful outcome.

●Played a key role in creating and organizing innovative new outdoor education, environmental, natural history and challenge course activities with Front Range schools, local non-profits and recreation centers.

●Oversaw the recruiting and training of both full-time and part-time staff and volunteers.

oDeveloped and successfully managed a $250,000 budget, increasing revenue by 50% over 4-years and exceeding target revenue goals.

oDeveloped and grew partnerships with outdoor recreational organizations for expanded and increased participation including the Wonderful Outdoor World, Urban Outward Bound, Winter Park Ski Resort, Genesee Challenge Course, the Division of Wildlife and Urban Riders Denver ski club.

oRecipient of the “5281 Award of Excellence” for the leadership role in the Ruby Hill Rail Yard.

oVoted the “Most Valuable Volunteer” in 2007 – 2008 for work in the Spring Into Health Event.

CHALLENGE CENTER INC., Superior, WI 2002 - 2005

Recreation Coordinator – Certified Special Olympics Agency Manager

●Created, directed and implemented highly effective recreational programming for 100+ mentally challenged clients in outdoor and environmental education.

●Managed the wide-ranging efforts of staff comprised of 7 employees and as many as 40 volunteers at one point.

●Developed recreational sport activities that were physical yet appropriate that encouraged client independence through a diverse selection of programs specifically tailored to meet their needs and interests.

oOrganized the Special Olympics 2004 and 2005 Indianhead Downhill Invitations at Spirit Mountain in Duluth, MN.

oRecognized for outstanding contributions in recreation programming and functional event implementation.

oSuccessfully integrated 12 innovative new activities into the recreation program, resulting in increased client involvement, fostering strong community relations and the generation of additional program resources.

oObtained record client attendance which led to consistency in terms of meeting budget expectations.

EDUCATION

Bachelor of Science, Outdoor Education – Northland College, Ashland, WI

Other skills

Proficient in using Microsoft Word, Excel, Sales Force and Outlook – Office 365

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