Customer Service, great communicator, bright personality

SERENA AYALA

Tampa, FL ***** · 813-***-****

*************@*****.***

Reliable, energetic and resourceful customer service professional with four years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships for multiple diverse industries. Expertise in client service, relationship-building, and team management. EXPERIENCE

2018-2021

CASHIER, PUBLIX

-Was one of their first and reliable cashiers on grand opening day

-Communicate and provide great customer service for the customers

-Stocked shelves throughout the store and organized the store

-Worked in the bakery and decorated cakes

-Was considered an “essential worker” throughout the pandemic JUNE 2021 – 2021

CASHIER & VISUAL MERCHANDISER, FOREVER 21

-Did many returns and compromised through many issues

-Did overnight shifts as a visual merchandiser

-Closed the store learning to count the deposit.

-Provided learning experience to the new hires

EDUCATION

MAY 2021

DIPLOMA, HB PLANT HIGH SCHOOL

Graduated with a 3.9

I was president of the “avid” club to help other learn how to survive in high school and prepare for college.

AUGUST 2021

ASSOCIATES ART DEGREE, HILLSBOROUGH COMMUNITY COLLEGE

-I am a current transfer student, majoring in psychology

-Tutor kids as a “older sibling” helping them read and learn. SKILLS

• Reliable

• Team player

• Sociable

• Organized

• Efficient

• Flexible

2

ACTIVITIES

Some things that are important to me are being able to teach and read with students who don’t have the resources to do so at home. Love going to the gym and being able to push myself every day and getting my family and friends to do also. I love traveling every Christmas to someone I have never been to. Yoga is my favorite part of the day being able to unwind and relax. Aswell as shopping and being able to have fashion in my life.

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