Customer Service Representative

CHELSEA FERGUSON

adt0u9@r.postjobfree.com · https://www.linkedin.com/in/chelsea-ferguson-b5575a150/

PROFESSIONAL SUMMARY

I have a strong interest in technology and management. I love learning about new areas and enjoy helping others gain understanding in these areas. I also have many years of experience in a variety of different customer service environments.

SKILLS

Ability to troubleshoot and efficiently handle high volume customer demands.

Proficient problem solving in an ever-changing fast paced environment.

Devoted to the strive for excellence.

Strong attention to detail and guides those around me to achieve the same.

EDUCATION

GLENDALE COMMUNITY COLLEGE, GED

October 2006 – November 2006

COLLEGE AMERICA, COMPUTER TECHNOLOGY & NETWORKING

September 2014 – February 2020

EXPIERENCE

ASURION TECH REPAIR AND SOLUTIONS, TECH

Provides customer service with checking in customers and answering questions, performs repairs on different devices mainly cell phones and tablets, troubleshoots issues.

WINCO FOODS, CLERK

Providing customer service in the deli department, training as a manager for the deli, providing customer service in produce, and experience doing inventory.

WENDY’S, TEAM MEMBER

Customer service and cashiering duties

FOLLETT, TEAM MEMBER

ASU West Campus Bookstore Associate

GDIT/MAXIMUS, CUSTOMER SERVICE REP

Customer service representative for inbound calls regarding health insurance through the Health Insurance Marketplace

AEROTEK, CUSTOMER SERVICE REP

Scanned medical charts into system at Ciox mailroom

MICHAEL’S, TEAM MEMBER

New store setup

Morning replenishment at same store

MONDELEZ, MERCHANDISER

Merchandizing Nabisco product at different stores

BAKER & TAYLOR, MERCHANDISER

Merchandize Baker & Taylor products at Michael’s Craft stores

AEROTEK, CUSTOMER SERVICE REP

Customer service representative at Best Western for inbound reservation calls

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