Data Entry Customer Service

ANGELA SMITH

TAMPA, FL 813-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Well qualified and results-oriented Customer Service Specialist with over 8 years of experience in telephone, face – to – face, and web communication service. Knowledgeable with handling customer complaints, sales, improving team performance, developing corporate growth, stability, and financial performance. My commitment to customers and a passion to help while becoming an asset to your business.

SKILLS

KPIs and SQLs

Zendesk and Salesforce

Microsoft Office

Team Leader

De-escalations

Financial Transactions

Creative Problem Solving

New Employee Training

Negotiations

Data Entry and Maintenance

Attention to Detail

Superb Organizational Skills

Extremely Resourceful

Data Verification

Project Tracking

Word Processing

60 wpm typist

Verbal and Written Communication

WORK HISTORY

APSH TRUCKING

Customer Care Specialist, Team Lead 04/2020 – Current

Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in 5% decrease in cancellation

Developed and implemented a new quality control regime to assess customer service representative employee effectiveness, reducing service cancellation by 8% and improving customer satisfaction rating by 15%

Trained new employees in how to use salesforce, entering customer data and organizing customer interaction logs

Implemented a new sales strategy, cutting training expenses by 90% while increasing close ratio by 10% within 3 months

IDEAL IMAGE

Inside Sales Representative 02/2019 - 03/2020

Handled 90+ calls daily with duties including signing up new customers, retrieving customer data, and presenting relevant product information.

Memorized the company’s product offerings; contribute to a 12% sales increase for the quarter by communicating product benefits and providing excellent service.

Generated 50+ leads through cold call sales and systematic email outreach, qualified leads based on industry and location

Reduced call time by nearly 20% and exceeded daily service KPIs by up to 25%

NORDSTROM

Sales Associate 05/2018 - 01/2019

Achieved retail sales objectives by engaging clients in such areas as skincare, makeup, and fragrance while streamlining POS which accumulated to $2,000 in sales daily.

Implemented an effective sales process, leading to consistently achieving the established sales goals and surpassing the monthly sales target by 15%.

Proactively interacted with customers to recommend products that best suited their tastes, interests, and needs, achieving a more than 98% in customer satisfaction rate.

Recognized as top salesperson for exceeding productivity targets by 25%. Harnessed initiatives and resourcefulness and generated additional revenue by leveraging strong interpersonal skills and communication ability to cross sell products

BARE MINERALS

Assistant Manager 11/2016 - 05/2018

Assisted employees to specific duties to best meet the needs of the store and increasing employee efficiency to 93%.

Instructed staff on appropriately handling difficult and complicated sales with an 85% sales retention.

Successfully managed employees in a fast-paced environment through proactive communication to ensure adequate personnel is on hand to provide outstanding customer service.

Created business strategies to attract new customers, expand store traffic, and enhanced profitability by 25%.

Fielded customer complaints and issues, with +90% of issues resolved to customer satisfaction

HSBC MORTGAGE

Customer Support Specialist 07/2014 - 11/2016

Provided basic customer support for clients on a wide range of company products, resolving issues at 90% rate

Proposed a new tactic to persuade cancelling customers to stay with the company, resulting in 5% decrease in cancellation

Implemented innovative methodologies to achieving highest overall efficiency rating of 99.9% within a year

Resolved any problems that may arise, by responding to messages within 60 seconds, thereby increasing my customer service rating by 15%

EDUCATION

ASSOCIATES DEGREE Business Administration

Hillsborough Community College

Tampa, FL

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