EVA M. WATSON

**** **** ********* ***, ***********, TN 37042

PHONE 270-***-****/E-MAIL: adt0sn@r.postjobfree.com

SUMMARY

Proven track record in leading successful short and long-term projects for both public and private customers. Expertise in IT Troubleshooting, Database Building and maintenance, Database Administrator, Management, Sales Troubleshooting/maintaining systems, resources/logistics, and processes that ensure compliance with both government and organizational standards. Business professional with an outstanding record of leadership in the government and business sectors. Self-starter and self-motivated with proven ability to achieve and exceed expectations under tight deadlines in a fast-paced environment. Driven by a high performing team environment focused on achieving results.

OBJECTIVE

Add value to a company and team and work in a position that best matches my experience and team spirit. I am willing and interested in furthering my education and experience and consider myself a lifelong learner.

PROFESSIONAL EXPERIENCE

Accenture Flex

Team Lead/Customer Service

February 2021 to November 2022

100% Remote

Team Lead over 25 agents

Manage a team of 25 agents in AWS, Service Now and Beacon

Submit timecards and track time/workflow

IT Support/Troubleshoot help tickets for agents

Windows Services and Windows Servers

Perform QA checks on all work submitted

Attend management meetings 2 times weekly

Iostudio

Customer Service

July 2015 to October 2020

Nashville, TN (100% remote)

Answer questions pertaining to the Army National Guard

Field online chats and phone calls

Access NG databases for reference

Selling the NG to potential recruits

Maintaining Mac system from home office

Real Living Southern Style

January 2011 – June 2015

Realtor (licensed in Kentucky)

On-site IT Specialist

Updating MLS databases

Creating and maintaining business website

Millions of dollars in sales in the last 3 years

Negotiating contractual agreements between buyers and sellers

Writing and maintaining contractual listing agreements

Uphold a strict Code of Ethics

SAIC, Fort Campbell, KY

August 2008 – August 2010

Simulation Support Technician

Provide training/role playing instruction, and functional-area expertise to military and civilian personnel participating in battle simulation exercises using an integrated simulation module.

Database Administration, SQL database and building scenarios from squad to division level. This involved:

oResearching military manuals and documents for information on various military systems that I’m required to build in the scenarios.

Worked with the interfaces between the integrated systems. I have always met the criteria and standards for all missions given to me to build.

Worked with windows services and windows servers.

I attended an upgrade in the Joint Land Component Constructive Training Capability which enhanced our capabilities to provide our customers with more realistic training.

During the training session, I received many certificates on 5 different training systems.

DRS Mobile Environmental Systems Cincinnati, OH

2006-2008

Assistant Program Manager/Executive Assistant to DRS MES President

Support all direct reports to President/VP/GM (7)

Assistant Program Manager on Lockheed Martin CTES program

Liaison between management and government clientele

Manage logistics to maintain all program deadlines

Maintain schedule for Sales/Engineering Managers deadlines

Accounts Receivable

Manager of Temporary Tags/Registrations with Ohio BMV

Manager of American Express Corporate Cards

DRS Corporate Executive Travel Council member

Administrator of PRI Background checks for new hires

Full spectrum of administrative duties

Life Uniform Company Eastgate, OH

2005-2006

Assistant Manager

Managed store functions

Train new hires

Entered/received orders into inventory on PC software

On-site sales

Manage daily inventory and accounting

Store opening/closing, security

Managed sales personnel

Bethel Driving School, LLC Bethel, OH

2004-2006

Business Owner/Training Manager/Operator

Ohio road safety law Instructor to minors

Advanced Driver Instructor, adult training

Manage classroom activities/classroom instruction

Manage/Maintain Schedules

Bookkeeping/Accounts payable/accounts receivable

Supervise employees & Subcontractors

Midland Guardian Company Cincinnati, OH

1998-2004

Claims Training Secretary/Help Desk Administrator

New Hire Orientation – Training

Purchasing and distribution of all PC’s, software and components

AS4000 upgardes

Software upgrade Administrator

Implementation and Coordination of PC Tracking ID system

Coordination of PC Software upgrades

Vendor Relations

Departmental PC/software Controller

1st Echelon Help Desk Analyst

EDUCATION/TRAINING

2020 Licensed Realtor in Tennessee

2011 Licensed Kentucky Realtor

2008-2010 Certifications in 9 US ARMY systems

oSIMPLE

oJSPA

oHDC

oJCATS Database

oTIGR

oDAGR

oBFT Leader OPNET

oOneSAF

oVBS2

2003 Ohio Department of Transportation

Owner/Training Manager Certification

2001 Midland Company, Cincinnati, Ohio

PC Troubleshooting

1985 – 1987 United States Marine Corps Camp Pendleton, Ca.

Certificate, Motor Vehicle Operator

Meritorious Mast Recipient

1983 - 1985 Deptford Township High School Deptford, New Jersey

Diploma, College Prep/Advanced Graduate Program

References and Certifications available upon request.

Contact this candidate