Service Representative Customer

**** ****** ****** ****, ***** Hollywood, CA *****•818-***-****•************@*****.***

Vanessa Delgado

Objective:

Efficient customer service professional with 5+ years of experience in call centers and retail services such as telephone customer service,including sales,tech support, and customer care. Familiar with resolving conflicts and offering resolutions quickly. Aiming to use my proven skills to effectively fill a customer service position.

Education:

08/2010-06/2010 Options For Youth Van Nuys, CA High School Diploma Work Experience:

05/2021-present- Eau De Nil Marketing Los Angeles,CA Customer Service Representative

Placing orders for customers

Handles an average of 50+ incoming calls a day and cold calling

Process cash, moneygrams, Paypal,credit card payments

Maintain a clean and sanitary environment

Trained new employees for a customer service position

Assist customers in Live chat and emails

Dispatch orders and ship orders in the US and Internationally

Resolve and handles conflicts and offer a solution to customers

Able to work remotely and in office

10/2020-05/2021 Psychic Eye Los Angeles,CA Clerk

Process Cash and Credit Card payments

Answering incoming calls and booking appointments

Managing the store floor and assisting customers

Maintain a clean and sanitary environment

09/2018-03/2020 North Hills Recycling Los Angeles,CA Customer Service Representative

Dispatch customers orders

knowledgeable of using Quickbooks to handle accounts

Answer incoming calls and outgoing calls

Mainly assisted spanish speaking customers

Processed Cash and Credit Card payments

03/2018-present House of Intuition Los Angeles,CA Gatekeeper

Process Cash and Credit Card payments via Shopkeep

Answering incoming calls and booking appointments

Managing the store floor and assisting customers

Maintain a clean and sanitary environment

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