Order Selector
Resume:
Profile
Driven business professional seeking a challenging position where my knowledge, strengths and educational background will be put to best use.
Experience
Home Theater Sales Consultant, Best Buy Stores; Birmingham, AL—2015-2016
Implemented assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service. Ensured that inventory and merchandising standards are maintained in outlet store area. Demonstrated excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops). Supported sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.
Customer Service Specialist, Best Buy Stores; Birmingham, AL— 2016-2016
Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service. Maintained professional communication with customers and peers while using cross-functional company resources and tools. Engaged customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions. Ensured Front of Store cleanliness and merchandising standard execution.
Home Automations/Networking Consultant, Best Buy Stores; Birmingham, AL-2016-2017
Engaged customers using vendor certifications and selling skills, to complete sales, drive profitable growth and achieve their vendor/individual goals. Applied a high level of product knowledge and expertise through ongoing learning through self-development and vendor certifications to enable an excellent customer shopping experience within the specific vendor ecosystem. Acted as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment. This includes coaching and training co-workers on exciting new vendor technology and services.Provides feedback on new and existing product, and customer engagement through calls and in person with Vendor partner/representative and market teams.
Project Team Specialist, Best Buy Inc; Nashville, TN, 2018-present
Complete merchandising tasks, which includes planogram assignments, clean presentations, implementing fixtures, signage and product security devices. Set new and relocated planograms and graphics to merchandising standards, complete planogram checklist and proper filing procedures. Build new product displays and implement new technology displays. Maintain upkeep of store displays and assist store team with fixture and technology functionality. Assisted Project Team Lead with the training of new Project Team members through job shadowing and sharing of best practices.
Deployment Functionality Technician, Best Buy Inc; Nashville, TN 2019-2022
As a Deployment Functionality Technician, was responsible for the implementation and functionality of the low voltage IT scope of deployment projects, working both dayside and overnight shifts as part of the Deployment Project Team center of excellence. This includes new interactive displays, IT network setups, and reimaging and relocation of retail hardware and peripherals. They are responsible for the installation of the A/V infrastructure and for the upkeep of all applicable merchandising standards.
Education
The Alabama School of Fine Arts (high school)— Music, 2014
Berklee College of Music Music Production, 2014-2018
Vanderbilt University, M.M. Music, 2018-2020
Skills
Strong interpersonal, verbal and written communication skills.
Effective analytical, independent thinking, decision making and problem solving skills.
Strategic thinking, planning, organization & time management.
Strong Technological knowledge.
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
JavaScript
Adobe Flash
Apple Logic Pro X Techinical Certification
References
Henry Segura (former manager ) 2018-2022
*********@*****.***
2300 Old Matthews Road
Nashville, TN 37207
IVORY SATTERFIELD
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