Customer Service Resources Manager
Resume:
Allison Smalling
BBA.MBA
Personable and people oriented. Demonstrated exceptional customer
service. Committee to stay en trend and highly motivated with team building. Driven to learn, grow and apply knowledge. 3935 East Rough Rider Road
Unit 1185
Phoenix, Arizona 85050
******.*******@*****.***
EXPERIENCE
Urie Consulting LLC, Florida— Manager, November 2018 to current
Responsibility for Administration Duties. Preparation of Time Sheets to submit to clients for billing. Prepare payroll and ensure annual taxes are paid timely. Managing small project teams to develop, execute and complete assignments. Documenting operational tasks and creating and implementing business strategies.
Ally’s Kitchen, Kingston Jamaica - Caterer/Head Chef, April 2015 - current
Meal planning. Planned weekly menus. Recipe writing for food processors. Cater to client’s personal dietary needs and restrictions. Prepare menu and cater for client’s private and corporate events, weddings, birthday parties, baby showers. Trained new sta members which include head chefs, line chefs and sous chefs. Featured in magazines and local newspapers. Support all corporate events both internal and external for Inter Development Bank (IDB/Jamaica) and International Women Forum (IWF/Jamaica)
Porter Brothers Limited, Kingston, Jamaica— Human Resources Manager March 2007 to October 2018
MARCH 2008- OCTOBER 2018
Managing the onboarding process. Worked with team members one on one and in small groups to enhance performance. Collaborated with leadership on recruitment strategies, performance management and employee engagement. Prepare and update employment records that may include benefits and disciplinary behaviour. Organized and administered all business meetings, lunches and any company special events. SKILLS
Microsoft o ce/Human
Resource/Peachtree/Menu
development, good culinary
skills/organization skills and
self su cient/team
spirit/excellent
communicative skills/great
interpersonal skills
AWARDS
Jamaica’s Best New Caterer
2015)
REFERENCES
Furnished upon request
Super Plus Food Stores Corporate, Kingston, Jamaica — Internal Auditor/Accountant
June 2003 - June 2007
Produced audit reports which compromised evaluation of internal control systems. Audited independent departments to ensure that they are in compliance with the company policies and procedures. Reconcile Financial Statements Review weekly reports for all customer service representatives within the organization.
World Fuel Services, Doral, Florida- Accountant
June 1998 - Jan 2003
EDUCATION
Nova SouthEastern University — Master of Business
Administration
September 1999 - May 2001
University of Miami — Bachelor of Business Administration January 1994 - December 1996
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