Customer Service Agent
Resume:
Washington, D.C.
Eugenia Haines
Professional Summary
I worked in DC department correction for 34 years . I was assigned to DC jail for 29 years and 5 years at lorton penitentiary I supervise 8 years female prisoners. 7 years with juvenile males. 19 years with adult males. I'm weapon qualified restraint qualify chemical agent qualify CPR qualify AED qualify . I retired in 2018.
Skills
Experience
Correctional Sergeant
D.C. Dept of Correction
Collaborated with peers to develop curriculum, learning activities and promote student achievement.
Demonstrated department's commitment to reentry efforts while maintained professional demeanor.
Processed incoming and outgoing inmate and staff mail. Monitored and controlled access to facility and restricted areas. Provided notification of emergency incidents that led to activation. Maintained excellent customer service and positive attitude towards customers, clients and co-workers.
Received and distributed mail and orders office supplies. Controlled movement of offenders, escorting and transporting within hospital throughout daily schedules.
Enforced all institutional policies, rules, procedures and regulations. Escorted offenders in transit and during temporary leaves. Supervised and coordinated maintenance work crews in assigned work. Maintained order and security of offenders in facility. Conducted roll calls, counts and maintained attendance records. Guarded facility entrances for screening of visitors. Conducted continuous safety and risk management assessments. Operated department and law enforcement computer systems and programs. Escorted offenders both inside facility and on various trips away from facility. Maintained records of activities and prepared reports. Took offenders in custody and escort to locations within and outside of facility. Monitored check out and return of library materials. Patrolled assigned areas and reported any problems. Ensured subordinate compliance with Campus Safety and Security rules, policies and regulations.
P.O. Box84, Hanover, MD 21076
*******.********@*****.***
Jun 1981
Manhattan, New York
Distributed all incoming and outgoing institutional mail. Observed conduct and behavior of offenders to prevent disturbances and escapes. Performed inspection of officers' uniforms, personal appearance and equipment. Ordered and distributed forms and supplies for Security Department. Education
GED
Union settlement
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