Service Representative Machine Operator

April Chennuri

**** *** ***** *** *** F • West Chester, OH 45069 • ************@*****.***• 513-***-**** Education

THE SCHOOL OF HAIR DESIGN

Florence, KY Degree in Cosmetology GPA: 3.85

Coursework: Cosmetology coursework in advanced techniques for hair, skin and nails. Graduated 5/05

BOONE COUNTY HIGH SCHOOL

Florence, KY GED 6/98

GPA: 3.3, GED Score High Above 175

Coursework: General Studies.

COURSERA/GOOGLE DATA ANALYTICS COURSE

Virtual (Online) Completed 10/22

GPA: 3.85 Data Analytics Certificate

Coursework: Data Analysis, Data Cleansing, Spreadsheet, Data Visualization(DataViz), SQL, Metadata, Data Collection, & Data Ethics

Experience

KNIGHTRIDERS, Fairfield, OH

Independent Contractor, 9/22 - 10/22

• Operated motor vehicle in a safe and efficient manner.

• Established customer relationships through prompt and courteous service.

• Obtained signatures needed to complete and process all paperwork in a timely manner.

• Selected the most efficient routes in compliance with delivery instructions. PROTECTIVE LIFE INSURANCE, Covington, KY

Customer Service Representative, 6/21 - 8/22

• Developed relationships with customers and agents to encourage repeat business.

• Customized each interaction with the customer to address their individual needs.

• Composed custom messages for customers and agents regarding the status of applications.

• Maintained a high adherence and great quality scores. RDI, Blue Ash, OH

CS1 Customer Service Representative,10/20 - 6/21

• Managed inbound calls from multiple different companies.

• Assisted customers with placing orders and answered questions about products and services.

• Accomplished tasks such as handling customer complaints, and escalating issues to supervisors.

• Analyzed customer feedback to help improve the customer experience. NIKITA HAIR MASON, Mason, OH

Master Hair Stylist/Colorist, 7/20 - 11/20

• Accomplished colorist with extensive experience in the beauty industry.

• Provided an array of services; haircuts, color, perms, balayage techniques, hi/lights, eyebrow and nail services.

• Developed a strong rapport with clients, some of whom have been coming to me for years.

• Advanced the careers of several employees by training them in new techniques and styles. MARATHON GAS STATION, Lebanon, OH

Co/Owner/Manager/Cashier/Inventory & Purchasing, 6/16 – 7/20

• Developed and maintained a high standard of merchandising, placement, store branding, and proper display techniques in order to create inviting impression for customers.

• Analyzed past sales figures to set targets to enable sales forecasting techniques.

• Accomplished inventory and purchasing objectives while maintaining the budget.

• Appointed, delegated, and trained new employees while maintaining high standards. MITSUBISHI ELECTRIC AUTOMOTIVE, Mason, OH

Line Attendant/Machine Operator, 8/15 - 6/16

• Advanced from a Level 1 position Line Attendant to a Level 3 position as a Machine Operator within the first six months of employment.

• Operated several machines in compliance with safety regulations.

• Accurately operated and monitored equipment to ensure quality product output.

• Regularly performed line checks and inspections to assess efficiency and productivity.

• Proactively communicated with team members and management to resolve issues in a timely manner.

• Calculated production data and prepared reports for management

• Maintained cleanliness of work area to ensure compliance with safety regulations MARATHON GAS STATION, Lebanon, OH

Co/Owner/Manager/Cashier/Inventory & Purchasing, 3/15 - 8/15

• Increased sales by 15% within the first two months of opening.

• Developed strong relationships with clients which resulted in increased sales

• Administered all aspects of the business including but not limited to: finance, marketing, hiring/firing, and customer relations.

• Assigned tasks to employees and hold them accountable for results.

• Accomplished inventory management and purchasing for the company.

• Analyzed sales data to anticipate inventory needs and purchasing patterns. AMERISTOP, Hamilton, OH

Cashier/Inventory & Purchasing, 1/12 - 1/15

• Advanced in customer service skills by consistently providing friendly and helpful service.

• Appointed to take on the additional responsibility of opening and closing the store on specified days.

• Decided which products to order and how much to order based on sales data and customer demand.

• Developed a better system for organizing the back-room storage area. CORNERSTONE INC, West Chester, OH

CS1 Customer Service Representative, 10/11 - 1/12

• Accurately processed and recorded customer orders and resolved discrepancies.

• Administered billing, payments, and credit accounts.

• Communicated with customers via phone to provide updates on orders, process returns, and handle customer complaints.

• Adapted to changes in customer needs and demands. VINTAGE SALON & SPA, Ft. Wright, KY

Master Stylist/Colorist, 1/11 - 6/11

• Accomplished advanced technical skills in hair cutting, coloring, and styling.

• Advanced my skills through continuous education and training.

• Analyzed trends and applied my knowledge to create custom styles for each client.

• Adapted to changes in customer needs and demands.

• Developed strong relationships with clients in order to build a large clientele SHEAR COMPLIMENTS, Covington, KY

Owner/Manager/Hair Stylist, 6/05 - 12/10

• Advanced my skills through continuous education and training.

• Accomplished advanced technical skills in hair cutting, coloring, and styling.

• Administered all aspects of the business including hair services, scheduling, bookkeeping, and retail sales.

• Appointed new stylists and oversaw their training.

• Developed strong relationships with clients in order to build a large clientele

• Assigned stations and determined work schedules

KERRY NISSAN, Florence, KY

Receptionist/File Clerk, 4/04 - 6/05

• Answered and directed all incoming calls.

• Maintained filing system for both hard copy and electronic documents.

• Trained new hires on office procedures.

• Devised new methods to increase efficiency.

FLEETGUARD, Hebron, KY

Packaging & Shipping Department, 8/03 - 1/04

• Led the packaging and shipping department in developing new, more efficient methods for handling increased volume while maintaining quality standards.

• Successfully reduced departmental errors by 30%.

• Monitored inbound and outbound shipments to ensure timely delivery.

• Trained new employees on shipping policies and procedures. RICHWOOD BUILDING PRODUCTS, Richwood, KY

Machine Operator, 6/01 - 8/03

• Administered daily operations of factory machines.

• Analyzed production data to increase efficiency.

• Managed inventory levels to avoid production delays

• Examined the quality of all products before being packaged. PRESTIGE DISPLAY & PACKAGING, Fairfield, OH

Shipping & Receiving, 5/00 - 4/01

• Administered daily operations of factory machines.

• Analyzed production data to increase efficiency.

• Managed inventory levels to avoid production delays

• Examined the quality of all products before being packaged. SOLA OPTICAL, Hebron, KY

Picker/Packer, 7/99 – 4/00

• Combined orders from multiple locations onto conveyor belt for shipping.

• Implemented changes to improve picking accuracy and efficiency.

• Accomplished all tasks assigned by supervisor.

• Picked orders from inventory locations, using an RF gun to scan each item on list. PDS ADIDAS, Hebron, KY

Picker/Packer, 9/98 – 7/99

• Ability to work independently and make decisions on the fly.

• Implemented changes to improve picking accuracy and efficiency.

• Accomplished all tasks assigned by supervisor.

• Picked orders from inventory locations, using an RF gun to scan each item on list.

• Packaged all picked items into boxes, labeling them, taking all orders over to shipping department to be shipped out.

Skills

Technical: SQL, Excel, Office, PowerPoint, Avaya, R, Tableau, Data Analysis, Data Cleaning, & DataViz. Skills: Detail-oriented, Resilient, Excellent time management, People focused, Organized, Self-starter, Active listening, Reliable, Creative problem solving, and excellent written & verbal communication skills.

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