Data Entry Service Representative

EDUCATION:

May Pen Academy, Jamaica, WI.

Caribbean Examinations Council, June 2010

Information Technology Office Administration

Principles of Business Social Studies

English

Mr. Pinnock Mathematics Class, Jamaica WI

Caribbean Examination Council, June 2011

Mathematics

Central High School, Jamaica, WI.

High school Diploma, June 2008

Certifications:

VANTAGEP. IN I.T Training & Consulting, Jamaica WI

CompTIA A+, June 2018

CompTIA Networking, June 2018

PROFESSIONAL EXPERIENCES:

Sutherland Global, Jamaica WI

Customer Service Representative, October 2017 – April 2019

responding to customer inquiries within company hours

Answering questions about a company’s product or service.

Processing orders and transactions

Handling customer complaints.

Collecting and analyzing customer feedback.

Stewart Hardware Ltd, Jamaica, WI

Data Entry, June 2017 - October 2017

Add new documents to file records or create new records as necessary.

Perform general office duties such as typing, operating office machines, and sorting mail.

Gather documents to be filed from departments or employees.

Sort or classify information according to guidelines, such as content, purpose, user criteria, and chronological, alphabetical, or numerical order.

Ministry of Security, Jamaica, WI.

Administration Clerk, January 2011 – December 2014

Respond to incoming phone calls and emails.

Performing other duties as assigned.

Give excellent customer service.

Operating computer through word processing software application to create, edit, store, retrieve, format, print, and accumulate material electronically.

Skills

customer service Team player

Attention to detail Proficient in Microsoft word

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