Customer Service Resources Specialist

KIANNA MITCHELL

Houston, TX *****

346-***-**** - ***.*******@*****.***

PROFESSIONAL SUMMARY

Devoted and detail-oriented Human Resources Specialist with 6 years' experience excelling at planning, multitasking and completing tasks to accomplish program initiatives.

ACCOMPLISHMENTS

Army Commendation Medal

Army Achievement Medal

National Defense Service Medal

Used Microsoft Excel to develop inventory tracking spreadsheets. Supervised team of 4

SKILLS

Microsoft Outlook

Policy and Procedure Writing

Confidential Records Management

Presentation Development

Strength Reporting

Status Updates

Orienting New Employees

Google Spreadsheets

Adaptable to Changing Conditions

Reference Research

WORK HISTORY

11/2015 to 03/2021 Human Resources Specialist

US Army

Partnered with senior leadership to establish and develop corporate and HR policies and procedures.

Improved customer service rankings by quickly resolving issues to improve overall satisfaction.

Conserved time and improved workflows by handling special projects and emergency solutions.

Completed projects on time and under budget while resolving complex issues for senior leaders.

Provided troubleshooting and technical assistance in use of PeopleAdmin system. Assisted customers by answering questions. responding to inquiries and handling phone request in an average time.

Sponsored and assisted with arriving and departing Soldiers. EDUCATION

06/2014 High School Diploma

Willowridge High School - Houston, TX

CERTIFICATIONS

PHR - Professional in Human Resources

CPOF Training

Combat Life Saver Training

MRT Training

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