Hotel General Manager

John J. Bevell – SHRM-CP Email: ****.******@*******.***

Cell: 951-***-****

HOTEL GENERAL MANAGER

Hotel General Manager and Asset Manager with over 25 years’ experience. Turnaround expert, providing high value services together with large and small independent companies. Garnishing with highest levels performances and returns. While maintaining hospitality culture together with successful staff improvements and moral.

Multi-Tasker / Creative / Confident / Punctual / Multi-Property / Strong Team Development / On-Boarding M&A’s / Q.A. / Excellent Communication Skills / Budgeting / Decision Maker / Forecasting / Cash Handling

Channel Manager / Competitive Analysis / Strategist / Expense Management / F&B / Sales & Marketing Payroll / P&L / Turnaround Expert / Revenue Management / Empowerment / Drives Engagement

Boutique Luxury & Extended Stay / Entrepreneurial Leadership / Hospitality and Culture / Result Oriented Motivation & Training / Recruitment / Manages Conflict / 5-Diamond Experience / Consistency

Core Areas of Competency and Proficiency

•25 years of multi facet hotel General Management, Operations and Task Force consulting experience. Lead and directed the efforts of Executive teams that included Sales and Marketing, Rooms, Human Resources, Revenue Management, Accounting, Housekeeping, Engineering, Food and Beverage.

•I have innate desire to build relationships and a preserving work ethic that has led to extensive knowledge and experience in multi brand hotel management, from boutique, select service, full service, and luxury such as Four Seasons, Marriott Renaissance and Hilton Garden Inn, Staybridge Suites, Residence Inn by Marriott, SpringHill Suites by Marriott, and Openings of 9-Homewood Suites, Dual General Manager for Summerfield Suites and Staybridge Suites and Holiday Inn Express & Suites.

•Moving to new cities and jobs over 25 times in my life has made me more adaptable, quick to adjust to changing environments and markets.

•Vast knowledge and the ability to implement complicated human resources policy within any state. Recruitment, Payroll, Onboarding, Compliance, Investigations, Termination and Workers Compensation.

•Well versed in the areas of finance and accounting in the hospitality industry, with an ability to focus in on detailed budgeting, profit and loss while looking for areas of improvement to gross operating profits, while controlling top and bottom-line expenses that reached and exceeded financial performance goals.

•Substantial experience and knowledge in hotel brand standards, with such brands IHG, Hilton, Marriott, Four Seasons and Wyndham. Heavily focusing on Sales, Revenue Management and Outstanding Customer Service. I have experience with PMS/Revenue systems such as OPERA, Roommaster, Nitevision, OnQ along with other varieties of channel managers.

Key Areas of Accomplishment

•Over 15 years of successfully running an independent hospitality consulting firm.

•Successfully improved and turned around multiple hotels in key areas, such as financials, customer service, revenues, property improvements, basic skills with Empowerment & Creativity in the past 25 years.

•Effectively able to turnaround a hotel with a multiyear failure rate in revenue and customer service scores, becoming the number one hotel company wide.

•Positive increased with multiple hotels guest satisfactions scores with average scores increasing 15% - 25% putting the hotels in the 80th to 90th percentile in overall guest satisfaction.

•Comfortably increasing revenues by over $70K just in one quarter.

•Completed extensive training and knowledge-based test and obtain Society for Human Resources Certification. (SHRM-CP)

WORK EXPERIENCE: PAGE 1

John Bevell Hospitality Consulting, Contract Consultant – Hemet, CA 7/2008 – Current.

Started a hospitality consulting and task force management firm, during the downturn of the economy, to utilize my extensive background in the hospitality industry to support smaller properties and asset management companies looking to fill mid-level manager, general manager, and sales management positions to maintain the hotels day to day operations on slimmer budgets and increase revenues. During this period contracts would be-arranged from 30 days or more of service. During pandemic stage continued to supply contracted aid that arranged from 30-60-90 days, via zoom and teleconference.

The Ashley Inn, General Manager – Cascade, ID 4/2021 – 8/2021 *Contract project

Made major improvements in training and develop the existing team members and hire new employees in all departments to enhance their unique one-of-a-kind boutique style hotel, in preparation of hotel sale. This was a 6-month contract that I was able to complete in 4 months.

•Made an immediate impact on increasing revenue resulting in higher ADR and Occupancy.

•Increased revenues, in April by $23K, in May over by $30K, June by $20K and in July over by

$8K.

•Trained all team members in each department to focus on setting new goals each month in their

departments for the year given by adding my unique experience to all team members to make an

impact throughout the hotel. Which included commitment to excellence in customer service at

front desk.

•Implemented new-sales strategies of qualifying callers, focused on cleanliness and preventive

maintenance programs.

•Increased events revenues for the Hotel by added $15K including weddings and social

gatherings.

Portofino Beach Inn, General Manager – Encinitas, CA 7/2016 – 3/2019 *Contract project

Hired to advance in all areas of hotel improvement with a long-term goal of converting the property into Four Diamond Triple A rated property. Hotel mostly catered to transient leisure guest, with the hotel being 25 miles from San Diego. Contract ended for this project when ownership was unable to obtain approval from city council for the project.

•Analyze financials to drive revenues, cash flow, profitability, and maximum return on investment. Use distribution channels and technology platforms to increase revenue and maximize market share.

•Increased revenues by 45%, by adding untapped market segments to the hotels business from the international market.

•Enhanced overall guest satisfaction and property scores from 50% to 83% in a brief period.

•Prepared annual capital cost, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.

•Made time to interact with guests, ask for feedback and build relationship along with community outreach.

•Improved guest satisfaction goals by over 30%. Trained all hotel team members to set up and implement customer services programs that exceeded guest expectations.

WORK EXPERIENCE CONTINUE: PAGE 2

• Contracted/Guest Services Manager, Crowne Plaza Cabana Hotel, Palo Alto, CA. 159 rooms Hired as an Interim Guest Services Manager to mentor and develop staff. Trained staff in Standard Operating Procedures and improve customer service ratings and overall performance. Resulted in higher guest satisfaction of over 85%.

• Contracted/General Manager, Peery Hotel – Salt Lake City, UT. 73 rooms/suites

Managed luxury boutique hotel while in receivership. Focusing on renovation, setting up policies and procedures. Responsible for overall Operations, sales and marketing, housekeeping, and maintenance. Trained staff on improving customer service skills, sales and marketing, revenue management, and overall operations. Worked on improving relationships with local business and increase higher volume of convention groups business.

• Contracted/General Manager, Staybridge Suites Six Flags – San Antonio, TX. 129 suites

Hired to set up new policies and procedures that I created. Focusing on operations, sales and marketing, housekeeping & cleanliness programs and training maintenance on room and building inspection/repairs. Before contract curtailed was able to make major improvements in all areas in helping to pass QA inspection.

• Contracted/Hotel Manager, Marriott Renaissance Casa De Palmas – McAllen, TX. 141 rooms Hired to make major improvements in all areas in the day-to-day operations of all departments. Improved overall operational procedures and customer service. Prior to my involvement hotels QA score was below brand standards. I focused in all areas for the hotel in receiving a QA score of 97%.

• Contracted/General Manager, Springhill Suites by Marriott – Bossier City, LA. 150 suites Hired to assemble a new Team of Leaders with a “commitment to excellence” improving the performance in every department to accommodate the local Harrah’s Casino and Louisiana Downs Racetrack clients. Was able to increase a hotel occupancy to 82% - 3 months consistently.

• Contracted/General Manager, Staybridge & Holiday Inn Express – Glendale, AZ. 212 Suites Hired to manage two properties in distress, to lead turnaround. Raised both hotels to #1 in the company’s portfolio of hotels by increasing revenues and overall guest satisfaction scores above 90%.

Education:

Associate of Arts in Business Administration – Palomar College

Business Administration & General Management – San Diego State University

Continuing Education & Certifications:

Harvard School of Business – Customer Service / Leadership Training

Society for Human Resources – Certified SHRM-CP

HOTEL MANAGEMENT EXEPERIENCES:

General Manager, Hilton Garden Inn – Anaheim/Garden Grove and Valencia, California (152&169 Rooms)

General Manager, Staybridge Suites – Torrance/Redondo Beach, California (144 suites)

Resort Assistant Manager, Four Seasons Resort – Aviara, Carlsbad, California (329 Rooms)

Dual General Manager, Summerfield Suites Hotels – Southern and Northern, California (390 Suites)

Director of Operations, Homewood Suites Hotels – DDI - 9-Openings across the US

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