Service Representative Customer
Resume:
YULIIA
PYLNENKA
Lakewood, OH *****
**************@*****.***
PROFESSIONAL SUMMARY
Customer service representative with 5+ years of experience selling and promoting services and commodities in different fields. Demonstrated talent for providing financial solutions to a wide range of clients by studying market conditions to advise on investment decisions. Poised and knowledgeable in maintaining friendly demeanor and explaining details when advising clients. Skills:
- Negotiation
- Time Management
- Effective Customer
Communication
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Scheduling and Coordinating
- Financial and Regulatory
Consulting
- Document Recordkeeping
Education:
Junior Specialist Degree in
Finance and credit
College of V.O. Sukhomlynskyi
Mykolaiv National University
06/30/2017
Bachelor Degree in
Finance, Banking and Insurance
V.O. Sukhomlynskyi Mykolaiv
National University
06/30/2019
WORK HISTORY
Dispatcher 05/2022 to 10/2022
WEST UA EXPRESS LLC – STRONGSVILLE, OH, USA
- Directed dispatching, routing and tracking fleet vehicles.
- Handled incoming calls and emails from customers regarding issues with pick-ups or deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Oversaw loading and unloading of company vehicles. Broker/Customer Service Rep 09/2020 to 03/2022
Delta Express INC – CHARLOTTE, NC, USA
- Monitored flow of paperwork and directed information to appropriate departments.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Fostered positive business relationships to promote continued interest in trucking services.
- Optimized sales processes continuously based on customer feedback and changing market conditions.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and canceling services.
Credit Specialist 04/2019 to 10/2020
PUMB BANK – MYKOLAYIV, UKRAINE
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Proactively identified solutions for customers experiencing credit issues.
- Monitored accounts for signs of fraud and non-payment issues.
- Prepared reports of findings and documentation.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Promoted bank's services by making cold/warm calls to new and existing clients daily.
Restaurant Hostess 10/2017 to 09/2018
Rotana Hotel – DOHA, QATAR
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping the dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
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