Ticket Agent Front Desk

Location:

Posted:

December 12, 2022

Wazeer Abraham

***-** *** ******, ***** Richmond Hill, NY 11419 ***************@*****.***

Skills and Certifications

●Great problem solver ● Active listening skills

●Polite and friendly ● Energetic and enthusiastic

●Calm under pressure ● Courteous demeanor

EMPLOYMENT HISTORY

J Construction New York, NY 07/2014-Present

Laborer/Helper

•Assist in painting, restoration, renovation of multiple prospects.

•Reliable in having all layouts setup and prepared beforehand.

•Responsible for breakdown after finishing assignments

Delta Airlines JFK, NY 04/2007- 06/2014

Ticket Agent

●Greet Passengers, verify tickets and direct passengers to assigned gates.

●Maintain a friendly, positive attitude when dealing with distressed passengers.

●Address passengers concerns about delayed and canceled flights and resolve the issue through a satisfactory outcome for all parties involved.

●Relay updates and information to passengers in a friendly and timely manner.

●Making courteous and professional announcements.

●working in time constrained situations to complete critical duties for on- time departures.

Baruch College New York, NY 07/2006- 04/2007

Clerical Intern

●Updated department records on excel spreadsheet, imputing availability of classes.

●Monitored the front desk, making sure all applications and pamphlets are available.

●Filed student records.

●Delivered and picked up mail to/from various departments.

Education

Queensborough Community College

Contemporary Guidance Services, Inc.

Vocational training in Office Procedures Technology.

Richmond Hill High School

Highschool Diploma